Patient Service Representative Physician Practice

Franciscan Alliance, Inc. • Michigan City, ND

12d • Onsite

About The Position

Patient Service Representatives (PSRs) are the first point of contact for patients, family members, and caregivers visiting Franciscan Physician Network offices. They represent the network by providing information, direction, and support, and collaborate with providers, management, and clinical staff to coordinate patient schedules and provide administrative support. The role includes compassionately discussing patients’ copayment, prepayment, and outstanding balance responsibilities.

The position is based at the Michigan City Franklin Clinic. Duties include answering calls, responding to inquiries, scheduling appointments or directing callers to appropriate staff, working within an electronic medical records system, collecting and applying patient payments and adjustments, balancing daily encounter forms and cash drawers, and completing other administrative tasks based on the practice specialty.

Requirements

• High school diploma or GED.
• At least 1 year of customer service experience.

Nice To Haves

• At least 1 year of healthcare experience.

Responsibilities

• Serve as a first point of contact for patients, family members, and caregivers.
• Provide patients and other customers with information, direction, and support.
• Coordinate patient schedules in collaboration with providers, management, and clinical staff.
• Discuss copayment, prepayment, and outstanding balance responsibilities with patients.
• Answer incoming calls and respond to inquiries.
• Schedule appointments or direct callers to appropriate staff.
• Work within an electronic medical records system.
• Collect patient payments and apply payments and adjustments to patient accounts.
• Balance daily encounter forms and cash drawers.
• Complete additional daily administrative tasks based on the practice specialty.

Benefits

• Work-life balance with a consistent day-shift schedule and observed holidays off work.
• Professional development opportunities.
• Enhanced benefits package with a pay structure that rewards experience and expertise.
• Eligible employees receive comprehensive benefit offerings.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED