Patient Service Representative Physician Practice

Franciscan Health • Greenwood, IN

4d • Onsite

About The Position

Patient Service Representatives (PSRs) are the first point of contact for patients, family members, and caregivers visiting Franciscan Physician Network offices. They communicate information, direction, and support, and collaborate with providers, management, and clinical staff to coordinate patient schedules and provide administrative support. The role also involves compassionately discussing patients’ responsibilities for copayments, prepayments, and outstanding balances.

The position is based at Stones Crossing Medical Campus in Greenwood, Indiana. Duties include answering incoming calls, responding to inquiries, scheduling appointments or directing callers to appropriate staff, working in an electronic medical records system, collecting and applying payments and adjustments to patient accounts, balancing daily encounter forms and cash drawers, and performing additional daily administrative tasks based on the practice specialty.

Requirements

• High school diploma or GED.
• At least 1 year of customer service experience.

Nice To Haves

• At least 1 year of healthcare experience.

Responsibilities

• Answer incoming calls and respond to inquiries.
• Schedule appointments or direct callers to appropriate staff for assistance.
• Work within an electronic medical records system.
• Collect patient payments and apply payments and adjustments to patient accounts.
• Balance daily encounter forms and cash drawers.
• Perform additional daily administrative tasks based on the practice specialty.
• Compassionately engage patients in conversations about copayments, prepayments, and outstanding balances.
• Collaborate with providers, management, and clinical staff to coordinate patient schedules and provide administrative support.

Benefits

• Consistent day-shift schedule and observed holidays off work.
• Professional development opportunities.
• Enhanced benefits package with a pay structure that rewards experience and expertise.
• Eligible employees receive comprehensive benefit offerings.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED