Patient Service Representative

Solis Mammography•Orlando, FL

11d•Onsite

About The Position

The Patient Service Representative is the first point of contact for patients and supports the flow of the center by greeting patients, gathering information, registering patients, and posting payments. The role contributes to patient care and the organization’s profitability by providing outstanding service and maintaining accurate records and front-office processes. The position is based at 1621 N Mills Ave, Orlando, Florida, with occasional coverage at 1718 S Orange Ave, Orlando, Florida. The schedule is full-time, 40 hours per week, Monday through Friday, 8:00 a.m. to 5:00 p.m. The role supports a collaborative team focused on breast health, early detection, and a positive, compassionate patient experience. It involves patient registration and scheduling, paperwork and record handling, payment collection and reconciliation, coordination of diagnostic test orders, and participation in front-office training. Solis Mammography describes its culture as patient-focused and centered on compassionate, exceptional care.

Requirements

High school diploma.
Basic knowledge of cash handling.
Ability to read, write, and comprehend simple instructions and short correspondence.
Ability to use common-sense understanding to carry out detailed, sometimes complex, written or oral instructions.
Ability to perform basic mathematical calculations.
Ability to sit and/or stand for long periods.
Experience using Microsoft Office Suite.

Nice To Haves

Two years of healthcare registration or customer service experience preferred.
Basic knowledge of medical terminology preferred.
Knowledge of RIS software preferred.

Responsibilities

Understand, promote, and demonstrate the Solis Way.
Greet patients professionally and courteously.
Register patients completely and accurately, including entering demographic and insurance information into the Radiology Information System (RIS) and verifying existing information.
Explain forms and assist patients with completing them on paper or tablet when needed.
Scan paperwork that must be linked to the patient’s medical record while maintaining confidentiality.
Collect patient payments, including explaining insurance verification benefits when necessary.
Prepare paperwork for future appointments, including additional documents required for specific exams or payors.
Ensure diagnostic tests have required orders, request missing orders, and follow up on outstanding requests.
Schedule and reschedule patients as needed.
Generate the daily invoice journal and reconcile payments using the Daily Reconciliation Report.
Participate in front-office training to stay current on policies and procedures.