Patient Service Representative Jobs

About The Position

Requirements

• At least one year of experience providing exceptional customer service; healthcare experience is preferred.
• High school diploma or equivalent (GED).
• Detail-oriented, self-motivated, able to solve problems, and a team player.
• Ability to navigate multiple computer screens and browsers quickly and accurately.
• Ability to excel in a fast-paced team environment.
• Ability to consistently exceed company and customer expectations.
• Strong communication skills and a professional demeanor.

Nice To Haves

• Customer service experience in a healthcare environment.

Responsibilities

• Answer inbound calls to the center.
• Greet patients and providers in a friendly and welcoming manner.
• Check scheduled patients in and out and ensure the required documentation is received.
• Collect copayments, coinsurance, and deductibles when applicable.
• Listen to and resolve patient, provider, and other customer complaints, escalating to the PSR Lead and/or Area Manager as needed.
• Enter patient registration data accurately.
• Assist with medical records as needed.
• Process queues promptly and efficiently while following process and compliance requirements.
• Manage eRIS Center workflow, including the daily schedule, billing complete, priors grid, delinquent exams, waitlist, report delivery queues, and time-of-service collections.
• Stay informed about known carrier issues and identify carrier-specific concerns, such as out-of-network status and plan limitations.
• Monitor schedules and ensure data, attachments, history, and other required information are complete before exams are performed.
• Handle no-show appointments by contacting patients, cancelling, and rescheduling.
• Reschedule and cancel appointments as needed or directed, including incoming and outgoing patient calls.
• Monitor the waiting room to prevent extended wait times and assist patients as needed.
• Request orders and process new and same-day requests.
• Ask patients to complete a satisfaction survey after their exam.
• Follow Envision’s Code of Conduct and Compliance Policies and attend annual compliance training.
• Perform other duties as assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Company-matched 401(k) plan
• Employee Stock Ownership Plan
• Paid time off
• Paid holidays
• Employee Assistance Program