Patient Service Representative - PRN

Community Care Partners • Westlake, LA

9d

About The Position

The Patient Service Representative supports a positive, patient-focused healthcare experience by greeting and assisting patients, handling appointment check-in and registration tasks, and coordinating communication between patients and clinical staff. The role also processes payments, answers and routes calls, protects confidential patient information, and maintains clean reception and waiting areas. The representative may provide coverage for medical records and prior authorizations as needed.

Requirements

• High school diploma or equivalent required.
• Minimum of one year of customer service experience.
• Strong communication and problem-solving skills.
• Ability to interact effectively with people from all backgrounds.

Responsibilities

• Greet and assist patients in a friendly, supportive manner.
• Check patients in for appointments and scan documents into charts.
• Assist with registration forms and distribute medical records.
• Collect and post copayments and outstanding balances, and balance the cash drawer daily.
• Inform patients of care costs and collect required fees.
• Assess walk-in traffic for potential emergencies.
• Communicate patient needs to clinical staff.
• Answer phones professionally and route calls appropriately.
• Maintain confidentiality of patient information.
• Keep reception and waiting areas clean and sanitized.
• Provide coverage for medical records and prior authorizations as needed.
• Perform other duties as assigned.

Benefits

• Competitive base compensation.
• Paid time off (PTO).
• 401(k) with employer match.
• Healthcare benefits, including health coverage with free care at Community Care Partners, dental, vision, life, and disability insurance.
• Annual salary increases.
• Opportunity for pay advances.
• Branded apparel.
• GreatWork Perks discounts on travel, entertainment, and more.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED