PRN Patient Service Representative
About The Position
Envision Imaging is seeking a PRN Patient Service Representative to support its Bountiful and Draper offices. This as-needed position has no set schedule and pays $17.95–$21.60 per hour. The representative focuses on patient care and physician needs, creating a welcoming experience in which patients feel prioritized. The role also performs administrative work including answering phones, data entry, patient check-in and check-out, appointment scheduling, charge entry, insurance verification, payment collection, and issuing receipts. The representative supports company initiatives and processes to deliver quality service and operational excellence. The position operates in an outpatient clinical environment and routinely uses standard office equipment. It has no supervisory responsibilities, and no travel is expected. The employee must adhere to Envision’s Code of Conduct and Compliance Policies and attend annual compliance training. Benefits are offered once eligibility requirements are met.
Requirements
- At least one year of experience providing exceptional customer service; healthcare experience is preferred.
- Detail-oriented, self-motivated, a problem solver, and a team player.
- Ability to navigate multiple computer screens and browsers quickly and accurately.
- Ability to excel in a very fast-paced team environment.
- Ability to continuously exceed company and customer expectations.
- Strong communication skills and a professional demeanor.
- High school diploma or equivalent (GED).
Nice To Haves
- Customer service experience in a healthcare environment.
Responsibilities
- Answer inbound calls to the Center.
- Provide a friendly, warm greeting to patients and providers.
- Check scheduled patients in and out and ensure required documentation is received.
- Collect co-pays, co-insurance, and deductibles when necessary.
- Listen to and resolve patient, provider, and customer complaints, communicating with the PSR Lead and/or Area Manager as needed.
- Accurately enter patient registration data.
- Assist with medical records as needed.
- Process queues promptly and efficiently while following process and compliance requirements.
- Manage eRIS Center workflow, including the daily schedule, billing complete, priors grid, delinquent exams, waitlist, report delivery queues, and collection of TOS.
- Stay informed about carrier-related issues and identify carrier-specific concerns such as out-of-network status and plan limitations.
- Monitor schedules and ensure data, attachments, history, and other information are complete before exams.
- Handle no-show appointments by calling patients, cancelling, and rescheduling.
- Reschedule and cancel appointments as needed or directed, including incoming and outgoing patient calls.
- Monitor the waiting room to prevent extended waits and assist patients as needed.
- Request orders and process new and same-day requests.
- Ask patients to complete a satisfaction survey after their exam.
- Perform other duties as assigned.
- Adhere to Envision’s Code of Conduct and Compliance Policies and attend annual compliance training.
Benefits
- Medical, dental, vision, and life insurance
- Company-matched 401(k) plan
- Employee Stock Ownership Plan
- Paid time off and paid holidays
- Employee Assistance Program
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
