Patient Service Representative - PRN

SouthStar Urgent Care • Westlake, LA

9d

About The Position

The Patient Service Representative helps create a supportive, patient-focused healthcare environment. The role greets and assists patients, handles appointment check-in and registration tasks, processes payments, communicates patient needs to clinical staff, and helps maintain clean reception and waiting areas. The representative may also provide coverage for medical records and prior authorizations.

This is a PRN position. Compensation is based on experience, skills, and internal equity and falls within an established range.

Requirements

• High school diploma or equivalent.
• At least one year of customer service experience.
• Strong communication and problem-solving skills.
• Ability to interact effectively with people from all backgrounds.

Responsibilities

• Greet and assist patients in a friendly, supportive manner.
• Check patients in for appointments and scan documents into charts.
• Assist with registration forms and distribute medical records.
• Collect and post copayments and outstanding balances, and balance the cash drawer daily.
• Inform patients of care costs and collect required fees.
• Assess walk-in traffic for potential emergencies.
• Communicate patient needs to clinical staff.
• Answer phones professionally and route calls appropriately.
• Maintain confidentiality of patient information.
• Keep reception and waiting areas clean and sanitized.
• Provide coverage for medical records and prior authorizations as needed.
• Perform other duties as assigned.

Benefits

• Paid time off (PTO).
• 401(k) with employer match.
• Healthcare benefits, including health coverage with free care at Community Care Partners, dental, vision, life, and disability coverage.
• Annual salary increases.
• Opportunity for pay advances.
• Branded apparel.
• GreatWork Perks discounts on travel, entertainment, and more.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED