PRN Patient Service Representative

Advent•Indianapolis, IN

5d•Onsite

About The Position

ADVENT is hiring a PRN Patient Service Representative to support clinics in Indianapolis North, Indianapolis South, and Avon. The role provides flexible coverage for scheduling gaps and staff absences. Scheduled hours vary from 0 to 40 per week, with a minimum of three days (24 hours) per month guaranteed. The position is based on a convenient day-shift schedule. The Patient Service Representative welcomes and supports patients throughout their care journey, handling check-in, scheduling, documentation, and other administrative tasks. The role may also provide clinical support after cross-training as a Medical Assistant and assist with other non-clinical duties as needed.

Requirements

Prior medical experience is preferred.
Ability to independently apply time-management best practices.
Ability to multitask in a fast-paced environment.
Prior experience or a desire to work in a role accountable to quality performance metrics.
Strong customer-service focus.
Technology skills, including Outlook, Word, Excel, and electronic health records.
Strong attention to detail and accuracy.
Solution-oriented problem-solving skills.
Strong work ethic, commitment to teamwork, positive attitude, and willingness to get the job done.
Ability to work at ADVENT Avon, Keystone Crossing, and Southport clinic locations as needed.

Nice To Haves

Prior medical experience.

Responsibilities

Greet patients and check them into the electronic health record system using established registration protocols.
Order sleep study devices and upload sleep study reports into the system.
Review upcoming clinic schedules to ensure insurance information and required patient documentation are in the patient chart.
Schedule patient appointments.
Answer call center calls to provide overflow coverage as needed.
Open and close the clinic according to established guidelines.
Ensure documentation is completed appropriately, collect patient payments according to insurance requirements, and work with clinic team members to maintain the daily schedule.
Order medical supplies and pharmaceuticals as needed according to established protocols.
Cross-train as a Medical Assistant to provide clinical support as needed.
Cross-train to assist with other non-clinical duties as needed.