Patient Service Representative PRN

Intermountain Health•Wheat Ridge, CO

1d•$19 - $26•Onsite

About The Position

The Patient Service Representative (PSR) is the first connection between Intermountain and patients. The role embodies Intermountain values and builds collaborative relationships with patients and fellow caregivers to deliver a high level of customer and patient satisfaction. The PSR provides a superior customer experience by identifying and resolving patient needs related to intake and care, including greeting patients, checking them in and out, and verifying information supplied by patients. This is a PRN, as-needed position scheduled Monday through Friday, based at the Wheat Ridge Clinic in Wheat Ridge, Colorado. Scheduled weekly hours are 0. The hourly range is $19.29 to $25.61, with the actual rate dependent on experience.

Requirements

At least six months of customer service experience involving interaction with customers.
Basic computer skills, including word processing and data entry.
Professional manner and strong interpersonal and communication skills.
Ability to collaborate with patients and fellow caregivers to deliver a high level of customer and patient satisfaction.
Ability to protect patient, member, and caregiver privacy, confidentiality, and protected health information (PHI).
Professional etiquette and communication, collaboration and teamwork, customer service, resolving patient needs, computer literacy, time management, critical thinking and situational awareness, confidentiality, and cash management.

Nice To Haves

One year of customer service experience involving in-person and telephone interactions.
Billing and collections experience.
Computer literacy using electronic medical record (EMR) systems and other relevant software.
High school diploma or GED.
Multilingual ability.

Responsibilities

Provide courteous and professional service to patients by phone, in person, or through secure messaging, and identify and resolve needs related to patient intake and care.
Accurately and completely document phone calls in the electronic medical record (EMR).
Schedule patient appointments for visits, procedures, diagnostic tests, referrals, and consultations.
Register patients by confirming, entering, or updating required demographic information for patients and guarantors, and follow patient-identification procedures.
Obtain copies of insurance cards and identification, and collect signatures on required forms.
Verify information on appropriate accounts to determine insurance coordination of benefits and, as applicable, pre-certification or prior authorization.
Help patients complete forms needed for regulatory and billing purposes before clinical care; scan paperwork and educate patients about financial assistance.
Proactively request payments for current and past medical services and receive and process payments according to applicable procedures.
Stay current on role responsibilities and updates, including reviewing communications and dashboards, checking work queues and email, and attending clinic or service-line meetings.