Patient Service Representative PRN

Intermountain Health • St. George, UT

1d • $18 - $24 • Onsite

About The Position

The Patient Service Representative (PSR) serves as the first connection between Intermountain and patients. The role embodies Intermountain values and builds collaborative relationships with patients and fellow caregivers to deliver a high level of customer and patient satisfaction. The PSR provides a superior customer experience by identifying and resolving needs related to patient intake and care, including greeting and checking patients in and out and verifying information supplied by patients.

The position is PRN at Intermountain Health St George Regional Hospital in St George, Utah, with 0 scheduled weekly hours. The hourly pay range is $18.31–$23.80, with the actual rate dependent on experience.

Requirements

• At least six months of customer service experience involving customer interactions.
• Basic computer skills, including word processing and data entry.
• Professional manner and strong interpersonal and communication skills.
• Ability to work collaboratively with patients and fellow caregivers to provide a high level of customer and patient satisfaction.
• Ability to protect patient, member, and caregiver privacy, confidentiality, and Protected Health Information (PHI).

Nice To Haves

• One year of customer service experience involving in-person and telephone interactions.
• Billing and collections experience.
• Computer literacy with electronic medical record (EMR) systems and other relevant software.
• High school diploma or GED.
• Multilingual ability.

Responsibilities

• Provide courteous, professional service to patients by phone, in person, or through secure messaging; identify and resolve needs related to patient intake and care.
• Document phone calls accurately and completely in the electronic medical record (EMR).
• Schedule appointments for visits, procedures, diagnostic tests, referrals, and consultations.
• Register patients by confirming, entering, and updating demographic information for patients and guarantors, and follow patient-identification procedures.
• Obtain copies of insurance cards and identification, and collect signatures on required forms.
• Verify information on appropriate accounts to determine coordination of insurance benefits and, when applicable, pre-certification or prior authorization.
• Help patients complete forms needed for regulatory and billing requirements before clinical care; scan paperwork and explain financial assistance.
• Proactively request and process payments for current and past medical services according to payment-handling procedures.
• Stay current on role responsibilities and updates by reviewing relevant communications, dashboards, work queues, and emails, and attending clinic or service-line meetings.

Benefits

• The posting describes a comprehensive benefits package with programs intended to support caregivers’ health, security, connection, and engagement; specific benefits are not listed.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed