PRN Patient Service Representative
About The Position
Envision Imaging is seeking a PRN Patient Service Representative for its North Arlington and Mansfield centers. The PSR focuses on patient care and supports physicians by providing attentive service and helping patients feel prioritized. The role performs administrative duties including answering phones, entering data, checking patients in and out, scheduling appointments, entering charges, verifying insurance coverage, collecting payments, and issuing receipts. The PSR also supports company initiatives and operational processes to deliver quality service and operational excellence. This position works in an outpatient clinical environment and uses standard office equipment. No travel is expected, and the position has no supervisory responsibilities. The role is PRN/as-needed, with shifts available at both centers. The pay range is $17.70–$21.30.
Requirements
- At least one year of experience providing exceptional customer service; healthcare experience is preferred.
- Detail-oriented, self-motivated, a problem solver, and a team player.
- Ability to navigate multiple computer screens and browsers quickly and accurately.
- Ability to excel in a fast-paced team environment.
- Ability to continuously exceed company and customer expectations.
- Strong communication skills and a professional demeanor.
- High school diploma or equivalent (GED).
- Adhere to Envision’s Code of Conduct and Compliance Policies and attend annual compliance training.
Nice To Haves
- Customer service experience in a healthcare environment.
Responsibilities
- Answer inbound calls to the center.
- Greet patients and providers in a friendly and welcoming manner.
- Check scheduled patients in and out and ensure required documentation is received.
- Collect co-pays, co-insurance, and deductibles when necessary.
- Listen to and resolve patient, provider, and customer complaints, escalating to the PSR Lead and/or Area Manager as needed.
- Enter patient registration data accurately.
- Assist with medical records as needed.
- Process queues promptly and efficiently while complying with required processes.
- Manage eRIS center workflow, including the daily schedule, billing completion, priors grid, delinquent exams, waitlist, report delivery queues, and collection of time-of-service payments.
- Stay informed about carrier-related issues and identify carrier-specific concerns, such as out-of-network status and plan limitations.
- Monitor schedules and ensure data, attachments, history, and other required items are complete before exams.
- Handle no-show appointments by calling patients and cancelling or rescheduling appointments.
- Reschedule and cancel appointments as needed or directed, including receiving and making patient calls.
- Monitor the waiting room to reduce extended wait times and assist patients as needed.
- Request orders and process new and same-day requests.
- Ask patients to complete a satisfaction survey after their exam.
- Perform other duties as assigned.
Benefits
- Medical, dental, vision, and life insurance, subject to eligibility.
- Company-matched 401(k) plan, subject to eligibility.
- Employee Stock Ownership Plan, subject to eligibility.
- Paid time off and paid holidays, subject to eligibility.
- Employee Assistance Program, subject to eligibility.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
