PRN Patient Service Representative
About The Position
Envision Imaging of Las Colinas is hiring a PRN (as-needed) Patient Service Representative in Irving. The role focuses on patient care and supporting physicians by making each patient feel prioritized and providing attentive service. The representative performs administrative tasks including answering phones, entering data, checking patients in and out, assisting with appointment scheduling, entering charges, verifying insurance coverage, collecting payments, and issuing receipts. The position also supports company initiatives and established processes to deliver quality service and operational excellence. The role operates in an outpatient clinical environment and has no supervisory responsibilities. No travel is expected. The position uses standard office equipment, including computers, phones, photocopiers, filing cabinets, and fax machines. The posted pay range is $17.70–$21.30. Benefits are available once eligibility requirements are met.
Requirements
- At least one year of experience providing exceptional customer service; healthcare experience is preferred.
- Detail-oriented, self-motivated, able to solve problems, and a team player.
- Able to navigate multiple computer screens and browsers quickly and accurately.
- Able to excel in a fast-paced team environment.
- Able to consistently exceed company and customer expectations.
- Strong communication skills and a professional demeanor.
- High school diploma or equivalent (GED).
Nice To Haves
- Customer service experience in a healthcare environment.
Responsibilities
- Answer inbound calls to the center.
- Greet patients and providers in a friendly and welcoming manner.
- Check scheduled patients in and out and ensure required documentation is received.
- Collect co-pays, co-insurance, and deductibles when necessary.
- Listen to and resolve patient, provider, and customer complaints, escalating to the PSR Lead and/or Area Manager as needed.
- Enter patient registration data accurately.
- Assist with medical records as needed.
- Process queues promptly and efficiently while adhering to process and compliance requirements.
- Manage eRIS Center workflows, including the daily schedule, billing complete, priors grid, delinquent exams, waitlist, report delivery queues, and collection of TOS.
- Stay informed about carrier-related issues and identify carrier-specific concerns, such as out-of-network status and plan limitations.
- Monitor the schedule and ensure required data, attachments, and history are complete before exams are completed.
- Follow up on no-show appointments by calling patients and canceling or rescheduling appointments.
- Reschedule and cancel appointments as needed or directed, including handling incoming and outgoing patient calls.
- Monitor the waiting room to reduce extended wait times and assist patients as needed.
- Request orders and process new and same-day requests.
- Ask patients to complete a satisfaction survey after their exam.
- Adhere to Envision’s Code of Conduct and Compliance Policies and attend annual compliance training.
- Perform other duties as assigned.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Company-matched 401(k) plan
- Employee Stock Ownership Plan
- Paid time off
- Paid holidays
- Employee Assistance Program
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
