Patient Service Representative (PRN)

Tyvan LLC • Oklahoma ER, OK

3d

About The Position

The Patient Access Representative (PAR) supports the emergency center’s operational efficiency by managing patient check-in and check-out. The role calls for strong communication and organizational skills, patient confidentiality, and a commitment to safety. It helps foster a supportive, efficient Emergency Center environment so patients can receive care while facility standards are upheld.

The representative greets patients and guests, determines needed services, collects demographic information and required signatures, maintains patient logs, and handles phone inquiries. The role also collects and reconciles payments, helps maintain a clean and welcoming facility, communicates courteously with patients, families, physicians, and team members, attends staff meetings, and participates in performance improvement activities. Additional tasks may be assigned by management.

The position is PRN. Physical requirements include constant vision, hearing, speaking, manual dexterity, and mobility; frequent bending, squatting, twisting, and lifting up to 20 pounds unaided or 50 pounds with assistance; occasional climbing, kneeling, and distinguishing colors; and rare exposure to electric shock and confined spaces.

Requirements

• High school diploma or equivalent.
• At least 2 years of experience in a Patient Access Representative role within a hospital, emergency room, or clinic.
• Proficiency navigating and using Electronic Medical Records (EMR).
• Understanding of and compliance with Hospital Policies and Procedures.
• Commitment to ongoing education and professional development.
• Constant vision, hearing, speaking, manual dexterity, and mobility.
• Frequent bending, squatting, twisting, and lifting up to 20 pounds unaided or 50 pounds with assistance.
• Occasional climbing, kneeling, and distinguishing colors.
• Rare exposure to electric shock and confined spaces.

Nice To Haves

• Previous experience in medical registration, admitting, and scheduling in an ER setting.

Responsibilities

• Greet patients and guests with a cheerful demeanor.
• Determine the services patients need and direct them accordingly.
• Collect demographic information and obtain appropriate signatures for billing accuracy.
• Maintain patient information logs and handle phone inquiries professionally.
• Manage office supplies and maintain a clean, welcoming environment.
• Collect co-payments and account-balance payments by cash, check, and credit card.
• Maintain an accurate financial ledger and reconcile patient accounts daily.
• Assist with cleanliness in the facility, including patient areas and restrooms.
• Communicate courteously with patients, families, physicians, and team members while upholding the Emergency Center’s core values.
• Attend monthly staff meetings and participate in performance improvement activities.
• Assist management with additional tasks or projects as assigned.
• Help ensure appropriate supplies are stocked in patient care areas.
• Assist with patient restraint procedures and documentation as needed.
• Attend scheduled meetings as required.

What This Job Offers

• Education Level: High school or GED