PRN Patient Service Representative

ADVENT • Indianapolis, IN

6d • $16 - $24 • Onsite

About The Position

ADVENT is hiring a PRN Patient Services Representative to provide flexible coverage for scheduling gaps and clinic staff absences at its Indianapolis North, Indianapolis South, and Avon locations. Scheduled hours vary weekly from 0 to 40, with a minimum guarantee of 3 days (24 hours) per month. The role welcomes patients and supports them throughout their care journey, handling patient registration, scheduling, documentation, clinic operations, and other administrative tasks. The representative may also cross-train as a Medical Assistant to provide clinical support as needed.

The posted clinic schedule is Monday and Wednesday, 8:00 a.m.–4:30 p.m.; Tuesday and Thursday, 8:00 a.m.–5:30 p.m.; and Friday, 8:00 a.m.–2:30 p.m. ADVENT describes its culture as kind, solutions-minded, and encouraging of questions.

Requirements

• Demonstrated ability to independently apply time-management best practices.
• Demonstrated ability to multitask in a fast-paced environment.
• Strong customer-service focus.
• Technology skills, including Outlook, Word, Excel, and electronic health records.
• Strong attention to detail and accuracy.
• Solution-oriented problem-solving skills.
• Strong work ethic, commitment to teamwork, and a positive, willing-to-help attitude.
• Ability to work at the ADVENT Avon, Keystone Crossing, and Southport clinic locations as needed.

Nice To Haves

• Prior medical experience is preferred.
• Prior experience in, or desire to work in, a role accountable to quality performance metrics.

Responsibilities

• Greet patients and check them into the electronic health record system using established registration protocols.
• Order sleep study devices using the designated system.
• Upload sleep study reports into the system.
• Review upcoming clinic schedules to ensure insurance information and required patient documentation are in patient charts.
• Schedule patient appointments.
• Answer call center calls to provide overflow coverage as needed.
• Open and close the clinic according to established guidelines.
• Ensure documentation is completed appropriately and patient payments are collected according to insurance requirements.
• Work with clinic team members to maintain the daily schedule.
• Order medical supplies and pharmaceuticals as needed, following established protocols.
• Cross-train as a Medical Assistant to provide clinical support as needed.
• Cross-train to assist with other non-clinical duties as needed.

Benefits

• PRN schedule flexibility, with hours varying weekly from 0 to 40 and a minimum guarantee of 3 days per month.
• Convenient day-shift schedule.
• Kind, solutions-minded workplace culture that encourages employees to ask questions.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed