Patient Service Representative PRN

Intermountain Health•Kearney, NE

5d•$19 - $26•Onsite

About The Position

The Patient Service Representative (PSR) serves as the first connection between Intermountain and patients. The role embodies Intermountain values and builds collaborative relationships with patients and fellow caregivers to deliver a high level of customer and patient satisfaction. The PSR supports a superior customer experience by identifying and resolving needs related to patient intake and care, including greeting and checking patients in and out and verifying information supplied by patients. This is a PRN, as-needed position scheduled Monday through Friday, 0830–1700. The role is based at Platte Valley Clinic in Brighton, Colorado.

Requirements

At least six months of customer service experience involving interactions with customers.
Basic computer skills, including word processing and data entry.
Professional manner and strong interpersonal and communication skills.
Ability to work collaboratively with patients and fellow caregivers to deliver a high level of customer and patient satisfaction.
Ability to protect patient, member, and caregiver privacy, confidentiality, and Protected Health Information (PHI).

Nice To Haves

One year of customer service experience involving in-person and phone interactions.
Billing and collections experience.
Computer literacy using electronic medical record (EMR) systems and other relevant software.
High school diploma or GED.
Multilingual ability.

Responsibilities

Provide courteous, professional service to patients by phone, in person, or through secure messaging, and identify and resolve needs related to patient intake and care.
Document phone calls accurately and completely in the electronic medical record (EMR).
Schedule patient appointments for visits, procedures, diagnostic tests, referrals, and consultations.
Register patients by confirming, entering, or updating required demographic information for patients and guarantors, and follow procedures for identifying patients.
Obtain copies of insurance cards and identification, as well as signatures on required forms.
Verify account information to determine coordination of insurance benefits and, when applicable, handle pre-certification or prior authorization.
Help patients complete forms needed for regulatory and billing requirements before clinical care; scan paperwork and educate patients about financial assistance.
Proactively request payments for current and past medical services and process payments according to applicable procedures.
Stay current on role responsibilities and updates by reviewing relevant communications and dashboards, attending clinic or service-line meetings, and reviewing emails each shift.