Patient Service Representative - Sheboygan MOB

Prevea Health•Sheboygan, WI

About The Position

The Patient Service Representative (PSR) at Prevea Health welcomes, registers, and schedules patients and visitors in a friendly, positive manner. The role serves as a liaison between patients and medical staff and creates a positive first impression for people using Prevea Health services by phone, in person, or through MyPrevea. The position is full-time, 32 hours per week, and benefit eligible.

Requirements

High school diploma and/or GED required.
Proficient telephone and computer skills, with clear and professional speaking abilities.
Ability to provide exceptional customer service by assessing patient needs, meeting quality standards, and evaluating satisfaction.
Ability to respond empathetically to patient needs through active listening, appropriate questions, and ongoing assistance.
Ability to multitask efficiently and adapt to fast-paced environments with frequently changing protocols and processes.
Ability to interact effectively and positively with staff throughout the company.
Knowledge of grammar, spelling, and punctuation to accurately type patient information and take messages.
Ability to work independently and think critically using provided information.

Nice To Haves

1–3 years of experience in customer service, insurance, and/or a healthcare setting.

Responsibilities

Coordinate communication among patients, family members, medical staff, providers, and administrative staff by phone, in person, or through MyPrevea.
Obtain and confirm accurate demographic and insurance coverage information.
Route medical inquiries, complaints, and messages to appropriate parties.
Assist patients and callers with financial inquiries, including policies, insurance, payments, and other financial needs.
Collect required payments, including copayments, outstanding balances, and payments due at the time of service.
Complete account, referral, and claim edit workflows and maintenance in assigned work queues.
Schedule and confirm patient appointments.
Provide accurate daily batches and/or deposits to appropriate staff for processing.