Patient Service Representative - Sheboygan MOB

Prevea Health•Sheboygan, WI

About The Position

The Patient Service Representative (PSR) at Prevea Health welcomes, registers, and schedules patients and visitors in a friendly, positive manner. The role serves as a liaison between patients and medical staff and creates a positive first impression for people using Prevea Health services, whether by phone, in person, or through MyPrevea. This is a full-time, 32-hour-per-week position that is eligible for full-time benefits.

Requirements

High school diploma and/or GED.
1–3 years of experience in customer service, insurance, and/or a healthcare setting.
Proficient telephone and computer skills, with clear and professional speaking abilities.
Ability to provide exceptional customer service by assessing patient needs, meeting quality standards, and evaluating satisfaction.
Ability to respond empathetically to patient needs by listening actively, asking appropriate questions, and seeking ways to assist.
Ability to multitask efficiently and adapt to fast-paced environments with frequently changing protocols and processes.
Ability to interact effectively and positively with staff throughout the company.
Knowledge of grammar, spelling, and punctuation sufficient to enter patient information and take messages accurately.
Ability to work independently and think critically using provided information.

Responsibilities

Coordinate communication among patients, family members, medical staff, providers, and administrative staff by phone, in person, or through MyPrevea.
Obtain and confirm accurate demographic and insurance coverage information.
Route medical inquiries, complaints, and messages to appropriate parties.
Assist patients and callers with financial inquiries, including policies, insurance, payments, and other financial needs.
Collect required payments, including co-payments, outstanding balances, and payments due at the time of service.
Complete necessary account, referral, and claim-edit workflows and maintain assigned work queues.
Schedule and confirm patient appointments.
Provide accurate daily batches and/or deposits to appropriate staff for processing.