Patient Service Representative-Eureka Clinic

Mercy • Eureka, CA

4d

About The Position

The Patient Service Representative (PSR) is a primary point of contact for patients and visitors and supports a positive, seamless patient experience by managing front-desk operations and workflows. The PSR also supports the financial aspects of the patient encounter by communicating applicable patient financial responsibility, requesting and collecting payment, explaining available payment options and assistance resources, and accurately documenting financial conversations and outcomes.

Requirements

• High school diploma or equivalent.
• Strong verbal and written communication skills for interacting with patients, healthcare professionals, and other staff.
• Basic computer skills, including data entry and word processing.
• Excellent customer service skills; ability to interact courteously and professionally with patients and visitors.
• Empathy, patience, and ability to handle inquiries and concerns with tact and diplomacy.
• Accuracy and attention to detail, particularly when entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policies and procedures.
• Ability to adapt and work effectively under pressure while handling unexpected situations professionally and calmly.
• Ability to discuss patient financial responsibility, outstanding balances, payment options, and financial assistance resources with professionalism, confidence, empathy, and accountability.
• Ability to push, pull, and/or lift 50 lbs. occasionally; stand and walk during each shift; and grip, reach, bend, kneel, twist, and squat to perform duties.

Nice To Haves

• One year of applicable medical office experience.

Responsibilities

• Manage front-desk operations and workflows to support a positive, seamless patient experience.
• Communicate applicable patient financial responsibility to patients.
• Request and collect payments, explain payment options and financial assistance resources, and accurately document financial conversations and outcomes.
• Respond to patient questions and concerns while maintaining a positive, patient-centered experience.
• Follow and document established patient collection and financial-assistance referral workflows.
• Attend and complete Clinic Core Front Desk Training after hire.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Tuition support
• Matched retirement plans for team members working 32+ hours per pay period

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED