Patient Service Representative Clinic

Ascension • Brentwood, TN

12h • Onsite

About The Position

The Patient Service Representative supports the patient experience at Saint Thomas Medical Partners’ Primary Care clinic in Brentwood, Tennessee. This full-time, day-shift role welcomes visitors and assists them through check-in and check-out while maintaining accurate, current patient records. The representative manages schedules, confirms appointments, and handles medical record requests to help coordinate care between patients and the clinical team.

The role also involves verifying insurance authorizations and precertifications, helping patients with co-payments and billing questions, submitting daily service charges, reconciling deposits, and providing clerical support to keep the office organized and welcoming.

Requirements

• High school diploma equivalency or one year of applicable cumulative job-specific experience.
• Required professional licensure or certification may be used in lieu of education or experience, if applicable.

Responsibilities

• Welcome visitors professionally and guide them through check-in and check-out.
• Ensure patient records are accurate and up to date.
• Manage schedules and confirm appointments.
• Handle medical record requests.
• Verify insurance authorizations and precertifications in advance.
• Help patients navigate co-payments and billing questions.
• Submit daily service charges.
• Reconcile deposits.
• Provide clerical support to maintain an organized and welcoming office.

Benefits

• Medical, dental, vision, and prescription coverage, with HSA/FSA options.
• Employer-matched 403(b), financial planning and hardship resources, disability insurance, and life insurance.
• Paid time off and holidays (pro-rated).
• Ascension-paid tuition, reimbursement, professional development, and online learning.
• Employee Assistance Program, counseling and peer support, spiritual care, and stress management resources.
• Parental leave, adoption assistance, and family benefits.
• Optional legal and pet insurance, transportation savings, and other benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED