Patient Service Representative (PSR), Orthopedics Clinic
About The Position
The Patient Service Representative (PSR) is a member of the ambulatory care team in the Orthopedics Clinic at Aurora St. Luke’s Medical Offices in Milwaukee, Wisconsin. The role supports providers, connects with patients, and helps provide a seamless, compassionate experience. The PSR serves patients arriving for appointments and those who contact or visit the clinic for appointments or information about tests and procedures, bills and charges, referrals, and other matters. The role also supports billing and medical-record services by entering patient and payer billing information at the time of service, following up accurately on missing information, and maintaining accurate and timely medical records. This is a full-time position of approximately 40 hours per week, Monday through Friday, on the first shift. Scheduled hours are generally either 8:30 a.m.–5:00 p.m. or 8:00 a.m.–4:30 p.m. The work is in a busy, fast-paced clinic and may involve a high-volume, multitask environment and a crowded or closely shared workspace.
Requirements
- High school diploma or equivalent.
- One to two years of related customer service experience.
- Experience handling difficult callers, customers, or patients.
- Ability to function in a high-volume, multitask environment and in a crowded or closely shared workspace.
- Ability to work under stressful conditions with demanding customers.
- Ability to lift up to 35 pounds without help. For patient lifts over 35 pounds, or when a patient cannot assist, patient-handling equipment is expected to be used with at least one other associate when available; unique patient-lifting or movement situations are assessed case by case.
Nice To Haves
- Previous clerical experience in healthcare is preferred.
Responsibilities
- Provide efficient, high-quality service to patients who arrive for appointments or contact or visit the clinic for appointments or information about tests and procedures, bills and charges, referrals, and other matters.
- Enter patient and payer billing information at the time of service.
- Follow up accurately on missing billing information.
- Uphold practice and medical-group standards for accurate and timely medical records.
- Support providers and connect with patients to help ensure a seamless, compassionate experience.
Benefits
- Paid Time Off programs.
- Medical, dental, vision, life, and short- and long-term disability benefits.
- Flexible Spending Accounts for eligible health care and dependent care expenses.
- Adoption assistance and paid parental leave.
- Defined contribution retirement plans with employer match and other financial wellness programs.
- Educational Assistance Program.
- Career development programs.
- Premium pay such as shift and on-call pay, based on the teammate's job.
- Incentive pay for select positions.
- Opportunity for annual increases based on performance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
