Patient Service Representative - Pediatrics

Mercy • St Louis, MO

4d • Onsite

About The Position

Mercy Clinic Pediatrics is seeking a compassionate, organized, and customer-focused Patient Service Representative for its Old Tesson Road location. The PSR is a primary point of contact for patients and families, helping create a welcoming experience while supporting front-office operations, appointment scheduling, registration, and patient financial services. The role also supports a positive, seamless patient experience by managing front-desk operations and workflows and supports the financial aspects of the patient encounter by communicating patient financial responsibility, requesting and collecting payments, explaining payment options and assistance resources, and documenting conversations and outcomes.

Requirements

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Excellent customer service and interpersonal skills.
• Basic computer proficiency, including data entry and word processing.
• Strong attention to detail and organizational abilities.
• Ability to maintain confidentiality and professionalism.
• Ability to work effectively in a fast-paced environment and adapt to changing priorities.
• Ability to discuss financial responsibilities and payment options with confidence, empathy, and accountability.
• Ability to complete Clinic Core Front Desk Training after hire.

Nice To Haves

• One year of medical office, healthcare, or patient registration experience.
• Experience with Epic or other electronic medical record systems.
• Previous experience working with pediatric patients and families.

Responsibilities

• Greet patients and families promptly, warmly, and professionally.
• Verify patient identity and demographic information.
• Complete patient registration and appointment check-in and check-out.
• Schedule, reschedule, and confirm patient appointments.
• Answer incoming phone calls and direct inquiries appropriately.
• Create and maintain accurate electronic health records in Epic.
• Process mail, scan documentation, manage RightFax communications, and perform general clerical duties.
• Maintain patient confidentiality and comply with HIPAA and Mercy policies.
• Review and communicate patient balances and financial responsibility at check-in and check-out.
• Request and collect applicable payments at the time of service.
• Explain payment options and financial assistance resources.
• Refer patients to Financial Assistance or Medicaid Eligibility teams as appropriate.
• Accurately document financial discussions, payment arrangements, and referrals in designated systems.
• Balance and close the assigned cash drawer according to departmental policy.
• Maintain a safe, clean, and welcoming reception and waiting area.
• Demonstrate working knowledge of office equipment, including computers, scanners, fax machines, copiers, and payment processing devices.
• Participate in department meetings and training opportunities.
• Support workflow improvements and updates within Epic and clinic operations.
• Follow infection prevention, safety, and incident reporting procedures.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Tuition support
• Matched retirement plans for team members working 32 or more hours per pay period

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED