Patient Service Representative - Pediatrics

OLV Human Services • Lackawanna, NY

6d

About The Position

OLV Human Services is seeking a friendly, organized, and detail-oriented Patient Service Representative to work at Baker Victory Healthcare Center. The role is a first point of contact for pediatric patients and families, helping create a welcoming experience while supporting the healthcare center’s daily office operations. Duties include scheduling appointments, verifying insurance, assisting with patient check-in and check-out, coordinating communication, and completing administrative tasks. The position also requires handling confidential patient information with care and completing organizational training, including New Hire Orientation and Risking Connection.

Requirements

• High school diploma required.
• One to two years of administrative experience required.
• Valid New York State driver's license required.
• Strong customer service, communication, and organizational skills.
• Proficiency with computers, data entry, and office software.
• Ability to manage multiple tasks while maintaining accuracy and attention to detail.
• Professional, courteous, and compassionate approach when interacting with patients, families, and healthcare professionals.
• Ability to maintain patient confidentiality and handle sensitive information appropriately.
• Completion of required organizational training, including New Hire Orientation and Risking Connection.

Nice To Haves

• Associate's degree preferred.
• Medical office experience preferred.

Responsibilities

• Welcome patients and families and provide friendly, professional front desk assistance.
• Manage patient check-in and check-out, appointment scheduling, confirmations, and follow-up visits.
• Answer phone calls, respond to inquiries, and coordinate communication between patients and healthcare professionals.
• Collect and accurately update patient demographic information, insurance details, and medical records.
• Verify insurance eligibility, benefits, coverage, referrals, and prior authorizations using payer portals and practice management software.
• Collect copayments, review patient account balances, and assist with payment arrangements.
• Coordinate provider schedules to support continuity of care and efficient daily operations.
• Process administrative tasks, including scanning documents, preparing correspondence, managing mail, and generating daily reports.
• Communicate insurance updates, coverage decisions, and authorization information to patients and healthcare team members.
• Maintain an organized, welcoming front desk environment while supporting the daily needs of the healthcare center.
• Perform additional administrative duties as assigned by the Pediatric Practice Manager.

Benefits

• Competitive pay of $18.50–$23.00 per hour.
• Medical insurance, dental coverage, vision options, and wellness incentives.
• Employer pension contributions for eligible employees.
• Tuition reimbursement of up to $1,200 per semester and potential Public Service Loan Forgiveness (PSLF) eligibility.
• Paid time off and applicable employee leave benefits.
• Team events, wellness activities, and opportunities to connect with colleagues.
• Opportunities for professional development within a growing organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED