Patient Service Representative - Internal Medicine

Summit Health CityMD•New Britain, CT

About The Position

Starling Physicians is hiring a Patient Service Representative for Internal Medicine. The role supports patient flow and service by welcoming patients and visitors, managing registration and scheduling, handling calls, and maintaining accurate patient and payment records. The representative coordinates referrals, diagnostic test and procedure orders, insurance verification, and pre-authorizations with clinical staff and Patient Care Resources. The position also includes general clerical work, following downtime procedures, and providing coverage for other staff or office locations as needed. The role requires the ability to commute to satellite offices when needed.

Requirements

High school graduate or GED.
Heartsaver certification within 30 days of hire.
Ability to communicate in English, both orally and in writing.
Excellent customer service skills.
Ability to organize and perform multiple tasks in a timely manner.
Basic proficiency in computer use.
Ability to commute to satellite offices as needed.

Nice To Haves

Associate degree.
Previous Patient Service Representative experience.
Knowledge of medical office procedures and terminology.
Previous experience with standard office technology in a Windows-based environment.
Experience with EHR, Practice Management System, and departmental or ancillary systems.

Responsibilities

Greet visitors, patients, and families professionally and direct them appropriately.
Maintain efficient patient flow through registration and provide excellent customer service.
Answer and direct telephone calls promptly, take accurate messages, and deliver them to the appropriate individuals.
Inform patients of physician schedule delays and assist with their comfort while they wait.
Post self-pay charges, collect payments, issue receipts, and accurately reconcile daily payments.
Reconcile billing slips with the daily schedule; open and close batches; reconcile collections; prepare deposits; and document corrections.
Scan insurance cards, process insurance verifications using the online system, and update patient accounts.
Update patient demographics, insurance information, HIPAA forms, and financial waivers.
Schedule appointments according to department guidelines, use waitlists when applicable, and confirm future appointments as needed.
Review eligibility and phone reports.
Schedule and enter orders for diagnostic tests and procedures according to applicable workflows.
Coordinate with Patient Care Resources and clinical staff to support timely pre-authorizations.
Complete referrals according to departmental guidelines and enter them into the appropriate system.
Communicate problems, concerns, or issues promptly and appropriately to the Office Supervisor or Manager.
Perform clerical duties, including faxing, photocopying, scanning, filing, and mailings.
Demonstrate flexibility with work schedules and cover for other staff, including at other office locations, when asked.
Follow downtime procedures.
Perform other job duties as required.