Patient Service Representative - Caritas Internal Medicine

Uptown Community Health Center•Denver, CO

2d•Onsite

About The Position

Uptown Community Health Center is seeking a Patient Service Representative for Caritas Internal Medicine in Denver, Colorado. Caritas Internal Medicine provides primary care to adults age 18 and older and serves as the main clinic for a residency program, with more than 30 providers rotating through the clinic. Uptown Community Health Center works to improve community health and provide respectful care, especially for underserved populations, while teaching future physicians and healthcare professionals to deliver compassionate medical care. Patient Service Representatives are a welcoming point of contact for the clinic and help ensure a positive patient experience. They greet patients in person and by phone, register patients accurately, verify insurance and payment information, collect fees and co-payments, and support appointment scheduling, outreach, rescheduling, and referrals. The position also helps manage paperwork and patient records, maintain the reception area and work rooms, and follow clinic procedures for confidentiality, cash handling, and daily operations. The role is scheduled Monday through Friday during daytime hours and requires in-person work.

Requirements

High school diploma or GED equivalent.
Ability to work in person as scheduled.
Ability to communicate professionally and compassionately with patients, visitors, and coworkers.

Nice To Haves

Two years of experience in integrated healthcare or primary care.
Experience with Microsoft Office.
Experience with the Epic application and health records.
Experience working with and sensitivity toward special populations, including people with limited income, limited education, and people who do not speak English.
Bilingual English/Spanish skills, including complete comprehension, literacy, and fluency in both languages.

Responsibilities

Work in person as scheduled and report to work reliably and on time.
Maintain a safe, secure, and healthy environment by following organizational standards, policies, procedures, and legal regulations, and alerting others to potential concerns.
Communicate professionally, clearly, effectively, and compassionately with patients, visitors, and coworkers in person, by telephone, and in writing.
Welcome people entering the clinic and introduce themselves promptly and pleasantly.
Register patients accurately and efficiently; verify and record demographic information, insurance, and payment methods; and collect fees and co-payments.
Follow cash-handling procedures, post co-payments at registration, batch daily production, balance user batch reports by the end of the shift, and submit them to management.
Notify management about tickets printed in error that need to be voided.
Address and complete in-basket tasks and work queues on an ongoing basis.
Check the reception area daily and keep the waiting area clean and orderly.
Schedule appointments, follow scheduling procedures, complete rescheduling and outreach calls as directed, and process no-show appointments according to protocol.
Document patient examinations, treatment, and test results accurately in the electronic medical record.
Protect patient confidentiality and medical office operations, and caution others about potential breaches.
Clean and stock rooms in accordance with the Kanban system.
Participate in daily huddles according to procedure.
Attend required staff meetings, standard work meetings, trainings, and associate events.
Perform other duties as assigned.