Patient Service Representative (PSR) - Internal Medicine

Advocate Health and Hospitals Corporation • De Pere, WI

2d • Onsite

About The Position

The Patient Service Representative (PSR) supports providers and patients as part of the ambulatory care team, helping deliver a seamless and compassionate experience. The role provides service to patients who arrive for appointments or contact the practice by telephone or in person to request appointments or information about tests and procedures, bills and charges, referrals, and other matters. It also involves entering patient and payer billing information at the time of service, following up accurately on missing information, and maintaining the practice’s and medical group’s standards for accurate, timely medical records.

This position is based at Aurora Internal Medicine in De Pere, Wisconsin, which provides care for complex medical conditions affecting young adults through seniors. The stated schedule is Monday and Tuesday, 9:00 a.m.–4:30 p.m.; Wednesday and Thursday, 7:30 a.m.–1:30 p.m.; and Friday, 8:30 a.m.–12:30 p.m. The posting lists 30 hours per week and full-time status.

Requirements

• High school diploma or equivalent.
• One to two years of related customer service experience.
• Experience handling difficult callers, customers, or patients.
• Ability to function in a high-volume, multitask environment and in a crowded or closely shared workspace.
• Ability to work under stressful conditions with demanding customers.
• Must be able to lift up to 35 pounds without help.
• For patient lifts over 35 pounds, or when a patient cannot assist with the lift, use patient handling equipment with at least one other associate when available; unique lifting or movement situations are assessed case by case.

Responsibilities

• Provide efficient, high-quality service to patients arriving for appointments or contacting the practice by phone or in person.
• Respond to patient requests for appointments or information about tests and procedures, bills and charges, referrals, and other matters.
• Enter patient and payer billing information at the time of service.
• Follow up accurately on missing billing information.
• Maintain practice and medical group standards for accurate and timely medical records.
• Support providers and connect with patients as a member of the ambulatory care team.

Benefits

• Paid time off programs.
• Medical, dental, vision, life, and short- and long-term disability benefits.
• Flexible spending accounts for eligible health care and dependent care expenses.
• Adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.
• Career development programs.
• Potential premium pay, incentive pay for select positions, and annual performance-based increases.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED