Patient Service Representative (PSR) - Family Medicine

Advocate Health • Chicago, IL

3d • $20 - $30 • Onsite

About The Position

Support the care team by performing clinical and administrative tasks that are vital to patient care. The role requires adherence to relevant regulations and guidelines to ensure patient safety and confidentiality, along with professionalism and compassion in patient interactions.

As a Medical Assistant and key member of the ambulatory care team, you will support providers, connect with patients, and help ensure a seamless, compassionate experience. The position is based at Advocate Medical Group, 4600 N Ravenswood Ave, Chicago, Illinois. Advocate Medical Group is part of Advocate Health and provides a collaborative, patient-focused environment across a broad range of specialties and services.

The position is full-time, 40 hours per week, with a flexible Monday–Saturday schedule that includes alternating Saturdays. Monday and Friday hours fall between 7:30 a.m. and 6 p.m.; Tuesday through Thursday hours fall between 7:30 a.m. and 7:30 p.m.; Saturday hours are 7:30 a.m. to 1 p.m. The listed pay range is $19.80–$29.70.

Requirements

• High school diploma or GED.
• A medical assistant diploma, or two years of medical assistant experience, or certified medical assistant status with two years of medical assistant experience.
• Flexibility to work the stated Monday–Saturday schedule, including alternating Saturdays.
• Ability to sit, stand, walk, lift, squat, bend, reach above the shoulders, and twist frequently throughout the workday.
• Ability to lift and support 35 pounds; push or pull with 30 pounds of force; and perform a sliding transfer of 150 pounds with a second person present.
• Functional speech, vision, hearing, and touch, with fine hand manipulation skills for IV insertion and other procedures or functions.
• Ability to maneuver foot pedals on carts or machines.
• Ability to perform physical safety interventions, such as patient restraint and verbal de-escalation, if needed.
• Physical Abilities Testing may be required.

Nice To Haves

• Confidence working with both children and adults.

Responsibilities

• Welcome patients and support their transition into care.
• Take and record vital signs, medical histories, and health screenings.
• Prepare patients for examinations and assist providers during procedures.
• Administer medications and vaccines as directed.
• Perform laboratory-related tasks, including specimen collection and point-of-care testing.
• Document care accurately in the electronic health record.
• Partner with physicians, nurses, and teammates to deliver coordinated care.
• Follow relevant regulations and guidelines to help ensure patient safety and confidentiality.
• Respond quickly to changes in patient or unit conditions.
• Wear protective clothing and equipment as necessary when exposed to chemical or hazardous waste, blood, body fluids, or communicable disease.

Benefits

• Paid time off programs.
• Medical, dental, vision, life, and short- and long-term disability benefits.
• Flexible Spending Accounts for eligible health care and dependent care expenses.
• Adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.
• Competitive compensation, premium pay for eligible work, incentive pay for select positions, and the opportunity for annual performance-based increases.
• Career development programs and well-being programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED