Patient Service Representative (PSR)

Conifer Health Solutions • Memphis, TN

1d

About The Position

A non-exempt medical office position responsible for front office processes in a physician practice. The role involves greeting patients, managing office calls and appointments, checking in patients, maintaining accurate demographic and insurance information, assisting with checkout and referrals, processing charges and patient balances, communicating practice information, and helping patients enroll in the patient portal. A $500 sign-on bonus is offered to new hires only.

Requirements

• High school diploma or GED.
• Two years of customer service experience; medical office experience is preferred.

Nice To Haves

• Completion of a medical office assistant program.
• Healthcare management or administration certification.

Responsibilities

• Greet patients entering the physician practice.
• Answer office phones; make, confirm, and reschedule appointments as needed.
• Check in patients, collect accurate demographic information, enter it into the electronic system, and verify insurance.
• Assist with checking out patients and with referral processing and scheduling.
• Collect co-pays and post charges.
• Perform charge entry and patient balance processing.
• Distribute information to patients about office policies, procedures, and the practice.
• Explain the patient portal and enroll patients in it.

Benefits

• $500 sign-on bonus for new hires only.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED