Patient Service Representative (PSR) - Internal Medicine
About The Position
The Patient Service Representative (PSR) supports providers and connects with patients as part of the ambulatory care team, helping deliver a seamless, compassionate experience. The role provides efficient, high-quality service to patients arriving for appointments or contacting the practice by phone or in person to request appointments or information about tests and procedures, bills and charges, referrals, and other matters. It also includes entering patient and payer billing information at the time of service, following up accurately on missing information, and maintaining the practice’s and medical group’s standards for accurate, timely medical records. The position is based at Aurora Internal Medicine in De Pere, Wisconsin. The listed schedule is Monday and Tuesday, 9:00 a.m.–4:30 p.m.; Wednesday and Thursday, 7:30 a.m.–1:30 p.m.; and Friday, 8:30 a.m.–12:30 p.m. The position is full time, with 30 hours per week.
Requirements
- High school diploma or equivalent.
- One to two years of related customer service experience.
- Experience handling difficult callers, customers, or patients.
- Ability to function in a high-volume, multitasking environment and a crowded or closely shared workspace.
- Ability to work under stressful conditions with demanding customers.
- Ability to lift up to 35 pounds without help. For patient lifts over 35 pounds, or when a patient cannot assist, patient-handling equipment is expected to be used with at least one other associate when available.
Responsibilities
- Provide efficient, high-quality service to patients arriving for appointments or contacting the practice by phone or in person.
- Assist patients with appointment requests and questions about tests and procedures, bills and charges, referrals, and other matters.
- Enter patient and payer billing information at the time of service.
- Follow up accurately on missing billing information.
- Maintain practice and medical group standards for accurate and timely medical records.
Benefits
- Paid time off programs.
- Medical, dental, vision, life, and short- and long-term disability benefits.
- Flexible spending accounts for eligible health care and dependent care expenses.
- Adoption assistance and paid parental leave.
- Defined contribution retirement plans with employer match and other financial wellness programs.
- Educational Assistance Program.
- Competitive compensation, with potential premium pay, incentive pay for select positions, and annual increases based on performance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
