Patient Service Representative - Internal Medicine

Summit Health•New Britain, CT

8d•$18 - $21

About The Position

Starling Physicians is hiring a Patient Service Representative for Internal Medicine. The role supports patient registration and office operations by welcoming patients and visitors, maintaining efficient patient flow, handling calls, scheduling appointments and diagnostic services, updating patient records, processing payments, and coordinating referrals and pre-authorizations. The representative also performs clerical duties, follows downtime procedures, and may cover other staff or satellite offices as needed.

Requirements

High school diploma or GED.
Heartsaver certification within 30 days of hire.
Ability to communicate in English, orally and in writing.
Excellent customer service skills.
Ability to organize and perform multiple tasks in a timely manner.
Basic proficiency in computer use.
Ability to commute to satellite offices as needed.

Nice To Haves

Associate degree preferred.
Previous Patient Service Representative experience preferred.
Knowledge of medical office operations and terminology preferred.
Previous experience with standard office technology in a Windows-based environment preferred.
Experience with EHR, Practice Management System, and departmental or ancillary systems preferred.

Responsibilities

Greet visitors, patients, and families professionally and direct them appropriately.
Maintain efficient patient flow through registration and provide excellent customer service.
Answer and route telephone calls promptly, take accurate messages, and deliver them to the appropriate person using proper etiquette.
Inform patients of physician schedule delays and help maintain their comfort while they wait.
Post self-pay charges, collect payments, issue receipts, reconcile daily payments, and reconcile billing slips with the daily schedule.
Open and close batches, reconcile collections, prepare deposits, and document corrections accurately.
Scan insurance cards, process online insurance verifications, and update patient accounts, including demographics, insurance, HIPAA forms, and financial waivers.
Schedule appointments according to department guidelines, use waitlists when applicable, confirm future appointments as needed, and review eligibility and phone reports.
Schedule and enter orders for diagnostic tests and procedures according to established workflows.
Coordinate with Patient Care Resources and clinical staff to support timely pre-authorizations.
Complete referrals according to departmental guidelines and enter them into the appropriate system.
Communicate problems, concerns, and issues promptly and appropriately to the Office Supervisor or Manager.
Perform clerical duties such as faxing, photocopying, scanning, filing, and mailings.
Demonstrate flexibility with work schedules and cover for other staff, including at other office locations, when asked.
Follow downtime procedures adequately.
Perform other job duties as required.
Commute to satellite offices as needed.