Patient Service Representative - Caritas Internal Medicine
About The Position
Patient Service Representatives (PSRs) represent Caritas Internal Medicine and provide a welcoming, professional experience for patients in person and by phone. The role involves accurate patient registration, including verifying demographic and insurance information, confirming payment methods, and collecting fees and co-payments. PSRs develop knowledge of insurance parameters, co-payments, and available financial options at the health center. PSRs contribute to appointment scheduling, outreach, rescheduling, referral scheduling, and the management of paperwork and work queues. They document information in the electronic medical record, maintain patient confidentiality, keep reception and work areas clean and orderly, and follow established procedures for cash handling and clinic operations. The position is based at Uptown Community Health Center’s Caritas Internal Medicine clinic in Denver, Colorado, which provides primary care to adults aged 18 and older and serves as a clinic for a residency program.
Requirements
- High school diploma or GED equivalent.
- Ability to work in person as scheduled.
- Preferred: Two years of experience in integrated healthcare or primary care.
- Preferred: Experience with Microsoft Office.
- Preferred: Experience with the Epic application and health records.
- Preferred: Experience working with and sensitivity toward special populations, including people with limited income, limited education, and those who do not speak English.
- Preferred: Complete comprehension, literacy, and fluency in both English and Spanish.
Nice To Haves
- Two years of experience in integrated healthcare or primary care.
- Experience with Microsoft Office.
- Experience with the Epic application and health records.
- Experience working with and sensitivity toward special populations, including people with limited income, limited education, and those who do not speak English.
- Bilingual English/Spanish fluency, literacy, and comprehension.
Responsibilities
- Work in person as scheduled and report to work on time regularly and reliably.
- Maintain a safe, secure, and healthy environment by following organizational standards, policies, procedures, and legal regulations, and alert others to potential concerns.
- Communicate professionally, clearly, effectively, and compassionately with patients, visitors, and coworkers in person, by telephone, and in writing.
- Greet patients and visitors promptly and pleasantly, creating a welcoming environment.
- Register patients efficiently and accurately; verify and record demographic information, insurance, and payment methods; and collect fees and co-payments.
- Follow cash-handling procedures, post co-payments at registration, batch daily production, balance user batch reports by the end of the shift, submit reports to management, and notify management about tickets printed in error that need to be voided.
- Address and complete in-basket tasks and work queues on an ongoing basis.
- Check the reception area daily and maintain a clean, orderly waiting area.
- Schedule appointments, follow clinic scheduling procedures, complete rescheduling and outreach calls as directed, and complete the no-show appointment process according to protocol.
- Accurately document patient examination, treatment, and test results in the electronic medical record.
- Maintain patient confidentiality and protect medical office operations by keeping information confidential and cautioning others about potential breaches.
- Clean and stock rooms according to the Kanban system and maintain a clean work area.
- Participate in daily huddles according to procedure.
- Attend required staff meetings, standard work meetings, trainings, and associate events.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
