Patient Service Representative (PSR) - Family Medicine Clinic

Advocate Health•Chicago, IL

4d•$20 - $30•Onsite

About The Position

The Patient Service Representative (PSR) provides efficient, effective, high-quality customer service and practice support through general office duties, including scheduling, coding, registration, and billing. The role helps maximize revenue by collecting payments at the time of service and entering accurate, current billing information into the patient accounting system. The PSR also supports clinical staff by maintaining accurate medical records and contributes to a seamless, compassionate patient experience as part of the ambulatory care team. The position is based at Advocate Medical Group’s Family Medicine Clinic at 5304 N Broadway St in Chicago, Illinois. The schedule is generally Monday through Friday, 8:30 a.m. to 5 p.m., with one closing shift until 7 p.m. on a Tuesday, plus rotating Saturday and some Sunday shifts from 8 a.m. to 1 p.m. The role is 40 hours per week.

Requirements

High school diploma or equivalent.
One to two years of related customer service experience.
Experience handling difficult callers, customers, or patients.
Ability to work the stated weekday schedule, including a Tuesday closing shift, and rotating Saturdays and some Sundays.
Ability to function in a high-volume, multiple-task environment and in a crowded or closely shared workspace.
Ability to work under stressful conditions with demanding customers.
Ability to lift up to 35 pounds without help; patient-handling equipment and assistance are expected for patient lifts over 35 pounds or when a patient cannot assist, when available.

Responsibilities

Provide service to patients arriving for appointments or contacting the clinic by telephone or in person to request appointments or information about tests, procedures, bills, charges, referrals, and other matters.
Schedule patient appointments and support general office operations, including coding, registration, and billing.
Collect payments at the time of service to help maximize revenue.
Enter accurate patient and payer billing information at the time of service and follow up on missing information.
Maintain accurate and timely medical records in accordance with practice and medical group standards.
Support providers and clinical staff as a member of the ambulatory care team.

Benefits

Paid time off programs.
Medical, dental, vision, life, and short- and long-term disability benefits.
Flexible Spending Accounts for eligible health care and dependent care expenses.
Adoption assistance and paid parental leave.
Defined contribution retirement plans with employer match and other financial wellness programs.
Educational Assistance Program.
Premium pay such as shift and on-call pay, based on the teammate’s job.
Incentive pay for select positions.
Opportunity for annual increases based on performance.
Career development programs.