Patient Service Representative (PSR) - Clinic
About The Position
The Patient Service Representative (PSR) is a key member of the ambulatory care team, supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience. The role serves patients arriving for appointments and those who call or visit in person to request appointments or information about tests and procedures, bills and charges, referrals, and other matters. It also supports accurate billing information entry and follow-up, and maintains accurate and timely medical records in accordance with practice and medical group standards. The position is based in Morton Grove and requires travel to additional locations in Glenview and Lincolnwood. The schedule is 40 hours per week. Shifts are generally 8.5 hours with a 30-minute unpaid lunch five days per week, or 9.5 hours over four days with one weekday off when working a weekend. Hours may change to meet the needs of clinicians and practices. Weekend hours and locations vary by schedule.
Requirements
- High school diploma or equivalent.
- One to two years of related customer service experience.
- Experience handling difficult callers, customers, or patients.
- Ability to function in a high-volume, multitasking environment and in a crowded or closely shared workspace.
- Ability to work under stressful conditions with demanding customers.
- Ability to lift up to 35 pounds without help; patient-handling equipment and assistance from at least one other associate are expected for patient lifts over 35 pounds or when the patient cannot assist, when available.
Responsibilities
- Provide efficient, high-quality service to patients who arrive for appointments or contact the practice by telephone or in person.
- Assist patients with appointment requests and questions about tests and procedures, bills and charges, referrals, and other matters.
- Enter patient and payer billing information at the time of service and accurately follow up on missing information.
- Maintain accurate and timely medical records in accordance with practice and medical group standards.
Benefits
- Paid time off programs.
- Medical, dental, vision, life, and short- and long-term disability benefits.
- Flexible spending accounts for eligible health care and dependent care expenses.
- Adoption assistance and paid parental leave.
- Defined contribution retirement plans with employer match and other financial wellness programs.
- Educational Assistance Program.
- Premium pay, including shift and on-call pay, based on the teammate's role.
- Incentive pay for select positions.
- Opportunity for annual increases based on performance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
