Patient Service Representative (PSR), Oncology Clinic

Advocate Health•Milwaukee, WI

2d•$20 - $31•Onsite

About The Position

The Patient Service Representative (PSR) is the first point of contact for patients at the Oncology Clinic, providing reception and support by phone and in person. The role greets and registers patients, completes required forms, collects demographic and insurance information and copayments, posts payments, and adds or updates basic patient account information. This is primarily a scheduling position, including scheduling new and follow-up appointments and coordinating more complex appointments for ancillary services, tests, and procedures. The PSR maintains, confirms, or obtains prior authorizations for physician and medical services as needed and serves as a resource for staff and the department. The PSR supports the ambulatory care team by providing efficient, high-quality service to patients seeking appointments or information about tests and procedures, bills and charges, referrals, and other matters. The role also ensures billing information for patients and payers is entered at the time of service, follows up on missing information, and upholds medical-record accuracy and timeliness standards. The position is based at Aurora St. Luke’s Medical Offices, Oncology Clinic, Suite 980, in Milwaukee, Wisconsin. The office environment involves significant patient and public contact and may include exposure to ill or contagious patients. Travel may be required, with exposure to weather and road conditions. The role requires frequent transitions between sitting and standing, extended periods of sitting or standing, mobility throughout the workday, operation of necessary equipment, fine-motor keyboard use, and the ability to communicate clearly. It involves frequent lifting up to 10 pounds, occasional lifting of 20 pounds or more, and pushing or pulling up to 50 pounds with assistance.

Requirements

High school diploma or equivalent.
Experience handling difficult callers, customers, or patients.
Typically at least 1 year of customer service experience, including patient scheduling, registration, and department or medical clinic reception.
Ability to operate equipment necessary to perform the job.
Ability to transition frequently between sitting and standing, remain seated or standing for extended periods, and be physically mobile throughout the workday.
Ability to frequently lift up to 10 pounds and occasionally lift 20 pounds or more; ability to push or pull up to 50 pounds with assistance.
Vision, hearing, and touch sufficient for the role, clear speech, and fine-motor hand skills for keyboard data entry.

Responsibilities

Greet and register patients and complete necessary forms.
Obtain demographic and insurance information, collect copayments, post payments, and add or update basic patient account information.
Schedule new and follow-up patient appointments.
Coordinate more complex scheduling for ancillary services, tests, and procedures.
Maintain, confirm, and/or secure prior authorizations required for physician or medical services.
Provide efficient, high-quality service to patients arriving for appointments or contacting the clinic for appointments or information about tests and procedures, bills and charges, referrals, and other matters.
Enter patient and payer billing information at the time of service and accurately follow up on missing information.
Uphold medical-group standards for accurate and timely medical records.
Act as a staff and department resource.