Patient Service Representative (PSR) - Clinic

Advocate Health and Hospitals Corporation • Chicago, IL

2d

About The Position

The Patient Service Representative (PSR) provides efficient, effective, high-quality customer service and practice support through general office duties, including scheduling, coding, registration, and billing. The role helps maximize revenue by collecting payments at the time of service and entering accurate, current billing information into the patient accounting system. The PSR also supports clinical staff by maintaining accurate medical records.

As a member of the ambulatory care team, the PSR assists patients who arrive for appointments or contact the clinic by phone or in person to request appointments or information about tests and procedures, bills and charges, referrals, and other matters. The position ensures billing information for patients and payers is entered at the time of service and follows up on missing information, while upholding practice and medical-group standards for accurate, timely records.

This role is based at Advocate Medical Group’s N. Kedzie multi-specialty clinic and supports Family Practice, Internal Medicine, OBGYN, Physical Therapy, and Cardiology. Hours vary within the stated weekday operating windows, with eight-hour shifts, one Saturday per month, and a requirement to close one day per week. The role is intended only for current Family Med Associates teammates transitioning to Advocate Health.

Requirements

• High school diploma or equivalent.
• One to two years of related customer service experience.
• Experience handling difficult callers, customers, or patients.
• Ability to function in a high-volume, multiple-task environment and in a crowded or closely shared workspace.
• Ability to work under stressful conditions with demanding customers.
• Ability to lift up to 35 pounds without help.

Nice To Haves

• Bilingual Spanish/English.

Responsibilities

• Provide efficient, high-quality service to patients arriving for appointments or contacting the clinic by phone or in person.
• Respond to patient requests for appointments and information about tests and procedures, bills and charges, referrals, and other matters.
• Perform general office duties, including scheduling, coding, registration, and billing.
• Collect payments at the time of service to help maximize revenue.
• Enter accurate and up-to-date patient and payer billing information into the patient accounting system.
• Follow up on missing billing information.
• Assist clinical staff and uphold practice and medical-group standards for accurate, timely medical records.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED