Patient Service Representative (PSR) - Radiology Clinic

Advocate Health • West Allis, WI

2d • $20 - $30 • Onsite

About The Position

The Patient Service Representative provides front-desk support for a radiology clinic. The role greets patients and visitors, responds to routine information requests, answers and screens telephone calls, and takes messages. It registers patients, gathers and updates demographic and insurance information, verifies coverage, collects and posts payments, and provides accurate information about test preparation, arrival times, and directions.

The representative schedules appointments and manages cancellations, rescheduling, and schedule additions. The role applies knowledge of government and third-party payer requirements to ensure information is complete and accurate, identifies and resolves registration issues with appropriate departments, and monitors patient flow. It also assists patients with transportation arrangements, directions, and wheelchairs; completes visit closure and follow-up scheduling; provides visit summaries; and may file, retrieve, or deliver patient records and complete required documentation.

This is a full-time position with 32 hours per week. The schedule is generally Monday through Friday, with start times between 6:00 a.m. and 8:30 a.m.; some evening coverage is also desired, with shifts ending around 8:30 p.m. Typically, there is one floating day off per pay period, with 8-hour shifts and possibly a weekend rotation. The work takes place in a medical office environment, with possible exposure to ill patients, and requires sitting for extended periods and operating equipment necessary for the job.

Requirements

• High school graduate.
• Excellent customer service skills.
• Excellent written and verbal communication and interpersonal skills, including the ability to communicate effectively with patients, staff, and physicians.
• Intermediate computer skills, including experience with personal computers, Microsoft Office or similar applications, and electronic mail.
• Training or experience in keyboarding and data entry, with an emphasis on speed and accuracy.
• Excellent organizational skills.
• Ability to read and understand verbal and written instructions and sort and file information alphabetically and numerically.
• Ability to work in a fast-paced environment with strong attention to detail and accuracy.
• No experience required.
• No licensure, registration, or certification required.

Responsibilities

• Greet patients and visitors, respond to routine information requests, answer and screen telephone calls, and take messages.
• Register patients and obtain demographic and insurance information.
• Verify insurance coverage; collect co-pays, deductibles, and previous balances; post payments; and update patient information.
• Schedule appointments and coordinate cancellations, rescheduling, and additions to schedules.
• Provide accurate information about test preparations, arrival times, and directions.
• Update insurance, financial responsibility, and other information when changes occur, and communicate relevant information to patients.
• Ensure insurance and patient information is complete and accurate, applying knowledge of government and third-party payer requirements.
• Identify, report, and resolve registration problems with appropriate individuals and departments.
• Monitor patient flow and assist patients with needs such as transportation, directions, or locating a wheelchair.
• Complete visit closure, check out patients, schedule follow-up appointments, and provide visit summaries.
• File, retrieve, or deliver patient information or records and complete required forms and documentation.

Benefits

• Paid time off programs.
• Medical, dental, vision, life, and short- and long-term disability benefits.
• Flexible Spending Accounts for eligible health care and dependent care expenses.
• Adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.
• Premium pay such as shift and on-call pay, based on the teammate's job.
• Incentive pay for select positions.
• Opportunity for annual increases based on performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED