Patient Service Representative (PSR) - Infusion Clinic
About The Position
The Patient Service Representative (PSR) is a key member of the ambulatory care team, supporting providers and connecting with patients to help ensure a seamless, compassionate experience. The role provides efficient, high-quality service to patients arriving for appointments or contacting the clinic by phone or in person to request appointments or information about tests and procedures, bills and charges, referrals, and other matters. It also includes entering patient and payer billing information at the time of service, following up accurately on missing information, and maintaining accurate and timely medical records in accordance with practice and medical group standards. The position is based at the Park Ridge location. The schedule is as needed, Monday through Friday between 8:30 a.m. and 5:00 p.m., for 40 hours per week.
Requirements
- High school diploma or equivalent.
- One to two years of related customer service experience.
- Experience handling difficult callers, customers, or patients.
Responsibilities
- Provide efficient, high-quality service to patients arriving for appointments or contacting the clinic by phone or in person.
- Assist patients with appointment requests and questions about tests and procedures, bills and charges, referrals, and other matters.
- Enter patient and payer billing information at the time of service and follow up on missing information.
- Maintain accurate and timely medical records in accordance with practice and medical group standards.
- Support providers and contribute to a seamless, compassionate patient experience.
Benefits
- Paid Time Off programs.
- Medical, dental, vision, life, and short- and long-term disability benefits.
- Flexible Spending Accounts for eligible health care and dependent care expenses.
- Adoption assistance and paid parental leave.
- Defined contribution retirement plans with employer match and other financial wellness programs.
- Educational Assistance Program.
- Competitive compensation, with potential premium pay and incentive pay for select positions.
- Opportunity for annual increases based on performance.
- Career development programs.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
