Patient Service Representative (PSR) - Cardiology Clinic

Advocate Health • Greenfield, WI

2d • $20 - $30 • Onsite

About The Position

The Patient Service Representative (PSR) is a key member of the ambulatory care team at the Cardiology Clinic, supporting providers and connecting with patients to help deliver a seamless, compassionate experience. The role provides high-quality service to patients in person and by telephone, including assistance with appointments and questions about tests, procedures, bills, charges, referrals, and other matters. The PSR also enters patient and payer billing information at the time of service, follows up accurately on missing information, and maintains timely, accurate medical records in accordance with practice and medical group standards.

The position is based primarily at Aurora St. Luke’s Medical Offices, MOB 3, Suite 474, in Milwaukee, Wisconsin. Some travel may be required to other locations, including Suite 880 or 4131 W Loomis Rd, Suite 110. The schedule is Monday through Friday, primarily 8:00 a.m. to 4:30 p.m., with some flexibility needed for a closing shift of 8:30 a.m. to 5:00 p.m. There are no weekend or holiday shifts.

The position operates in a normal office environment with significant patient and public contact and possible exposure to ill or contagious patients. It may require travel in varying weather and road conditions. The employee must frequently transition between sitting and standing, remain physically mobile, and be able to sit or stand for extended periods. The role involves frequent lifting of up to 10 pounds, occasional lifting of 20 pounds or more, and pushing or pulling up to 50 pounds with assistance. It requires vision, hearing, touch, clear speech, fine motor skills for keyboard entry, and operation of necessary equipment.

Requirements

• High school diploma or equivalent.
• One to two years of related customer service experience.
• Experience handling difficult callers, customers, or patients.

Responsibilities

• Provide efficient, high-quality service to patients arriving for appointments or contacting the clinic by telephone or in person.
• Assist patients with appointments and requests for information about tests, procedures, bills, charges, referrals, and other matters.
• Enter patient and payer billing information at the time of service.
• Follow up accurately on missing billing information.
• Maintain accurate and timely medical records in accordance with practice and medical group standards.
• Support providers and connect with patients to help ensure a seamless, compassionate experience.

Benefits

• Paid time off programs.
• Medical, dental, vision, life, and short- and long-term disability benefits.
• Flexible spending accounts for eligible health care and dependent care expenses.
• Adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational assistance program.
• Competitive compensation, including potential premium pay and incentive pay for select positions.
• Opportunity for annual increases based on performance.
• Career development programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED