Patient Service Representative (PSR) - Cardiology

Advocate Health • Chicago, IL

2d • $20 - $30 • Onsite

About The Position

The Patient Service Representative (PSR) provides efficient, effective, high-quality customer service and practice support through general office duties such as scheduling, coding, registration, and billing. The role supports providers and connects with patients to help ensure a seamless, compassionate care experience. It maximizes revenue by collecting payments at the time of service and entering accurate, current billing information into the patient accounting system, and assists clinical staff in maintaining accurate medical records.

The PSR serves patients arriving for appointments and those who call or visit to request appointments or information about tests and procedures, bills and charges, referrals, and other matters. The role ensures billing information about patients and payers is entered at the time of service, follows up accurately on missing information, and upholds practice and medical-group standards for timely, accurate medical records.

The position is based at Advocate Medical Group’s Beverly location in Chicago, Illinois, and is scheduled Monday through Friday, 8:30 a.m. to 5:00 p.m., for 40 hours per week.

Requirements

• High school diploma or equivalent.
• One to two years of related customer service experience.
• Experience handling difficult callers, customers, or patients.
• Ability to function in a high-volume, multitasking environment and in a crowded or closely shared workspace.
• Ability to work under stressful conditions with demanding customers.
• Ability to lift up to 35 pounds without help. For patient lifts over 35 pounds, or when a patient cannot assist, patient-handling equipment is expected to be used with at least one other associate when available.

Responsibilities

• Provide efficient, high-quality service to patients arriving for appointments or contacting the practice by telephone or in person.
• Assist with appointment scheduling and respond to requests for information about tests, procedures, bills, charges, referrals, and other matters.
• Perform general office duties, including coding, registration, and billing.
• Collect payments at the time of service to maximize revenue.
• Enter accurate and current patient and payer billing information into the patient accounting system.
• Follow up on missing billing information.
• Assist clinical staff in maintaining accurate medical records and uphold practice and medical-group standards for accurate, timely records.

Benefits

• Paid time off programs.
• Medical, dental, vision, life, and short- and long-term disability benefits.
• Flexible Spending Accounts for eligible health care and dependent care expenses.
• Adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.
• Competitive compensation, premium pay for select circumstances, incentive pay for select positions, and opportunity for annual performance-based increases.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED