Patient Service Representative (PSR)

Star Valley Health•Alpine, WY

2h•$16 - $25

About The Position

As a Patient Service Representative (PSR), you support the Star Valley Health mission, vision, and values by providing a seamless entry into its clinics and hospital. As often the first point of contact for patients, you are responsible for creating a positive first impression and delivering timely, efficient, customer-focused service to patients, visitors, and team members. The role includes greeting and assisting patients, scheduling appointments and follow-ups, verifying insurance and demographic information, collecting patient payments, supporting billing and records processes, managing communications, and collaborating with clinical and administrative staff. PSRs are expected to maintain confidentiality and comply with HIPAA, demonstrate Star Valley Health’s behavioral standards, and perform other duties within the reasonable scope of the position as assigned.

Requirements

High school diploma or GED.
Ability to work in a team-oriented environment, communicate effectively, and demonstrate sensitivity to patients, visitors, and teammates.
Sound judgment, patience, and a professional demeanor at all times.
Ability to work in a busy and stressful environment.
Organizational skills and ability to prioritize and optimize work efforts.
Computer skills, including Microsoft Word, Excel, Outlook, and electronic medical records software.
Strong interpersonal verbal and written communication skills.
Skill with general office equipment.
Creativity, problem analysis, and decision-making skills.
Ability to comply with HIPAA and other federal, state, and local regulations and maintain the highest degree of confidentiality regarding patients, visitors, and team members.
Ability to work varied shifts.
Ability to sit, stand, walk, push, bend, and reach throughout the day.

Nice To Haves

Previous hospital or clinic experience and knowledge of medical terminology.
BLS certification.
General filing, billing, and business office organization experience.

Responsibilities

Greet and interact cordially with internal and external customers in person, by phone, and through electronic communications; maintain First Impressions standards and use AIDET in all interactions.
Schedule appointments to make effective use of provider schedules and support patient satisfaction.
Help fill appointment openings resulting from no-shows and cancellations.
Check patients out and schedule necessary follow-up visits.
Verify and collect patient insurance and demographic information before provider visits.
Obtain accurate information needed for billing, follow-up, authorization, and medical records.
Know and collect co-pays and balances, and refer patients to appropriate departments for financial arrangements.
Support sound departmental financial operations through appropriate use of time and supplies and application of patient financial responsibility policies.
Protect the confidentiality of records and comply with HIPAA standards.
Answer phone calls and ensure patient questions and concerns receive timely responses.
Route patient information to clinical providers accurately and promptly.
Work courteously and respectfully with providers, provider office staff, and ancillary departments to arrange patient follow-up.
Complete daily filing, copying, and faxing duties.
Perform assigned responsibilities efficiently and dependably, and cross-train as appropriate to assist other staff.
Attend department and other pertinent center-wide meetings as required.
Build relationships with providers and clinic medical staff to understand their patient interaction patterns.
Represent Star Valley Health positively and make decisions without continuous direction.
Perform other duties as assigned or identified.