Patient Service Representative (PSR) - Family Medicine Clinic

Advocate Health and Hospitals Corporation•Chicago, IL

3d•Onsite

About The Position

The Patient Service Representative (PSR) provides efficient, effective, high-quality customer service and practice support through general office duties, including scheduling, coding, registration, and billing. The role helps maximize revenue by collecting payment at the time of service and entering accurate, current billing information into the patient accounting system. The PSR also supports clinical staff in maintaining accurate medical records. As a member of the ambulatory care team, the PSR assists patients who arrive for appointments or contact the practice by telephone or in person to request appointments or information about tests and procedures, bills and charges, referrals, and other matters. The role ensures billing and payer information is entered at the time of service, follows up accurately on missing information, and upholds the practice’s and medical group’s standards for accurate and timely medical records. This position is based at the Family Medicine Clinic at 5304 N Broadway St in Chicago, Illinois. The schedule is generally Monday through Friday, 8:30 a.m. to 5 p.m., includes a Tuesday closing shift until 7 p.m., and requires availability for rotating Saturday and some Sunday shifts from 8 a.m. to 1 p.m.

Requirements

High school diploma or equivalent.
One to two years of related customer service experience.
Experience handling difficult callers, customers, or patients.
Ability to work the stated schedule, including a Tuesday shift until 7 p.m. and rotating Saturday and some Sunday shifts from 8 a.m. to 1 p.m.
Ability to function in a high-volume, multitasking environment and in a crowded or closely shared workspace.
Ability to work under stressful conditions with demanding customers.
Ability to lift up to 35 pounds without help; patient handling equipment and assistance from at least one other associate are expected for specified patient lifts over 35 pounds, when available.

Responsibilities

Provide customer service to patients arriving for appointments or contacting the practice by telephone or in person.
Respond to patient inquiries about appointments, tests and procedures, bills and charges, referrals, and other matters.
Perform general office duties, including scheduling, coding, registration, and billing.
Collect payments at the time of service to help maximize revenue.
Enter accurate and up-to-date patient and payer billing information into the patient accounting system.
Follow up accurately on missing billing information.
Assist clinical staff in maintaining accurate medical records and uphold standards for timely, accurate records.