Patient Service Representative - 1860 Shawano Ave.

Prevea Health•Green Bay, WI

About The Position

The Patient Service Representative (PSR) welcomes, registers, and schedules patients and visitors in a friendly, positive manner. The role serves as a liaison between patients and medical staff and creates a positive first impression for people using Prevea Health services by phone, in person, or through MyPrevea. This is a full-time, 32-hours-per-week position and is full-time benefit eligible. The position has a 5% travel requirement.

Requirements

High school diploma and/or GED.
Display proficient telephone and computer skills with clear and professional speaking abilities.
Provide exceptional customer service by assessing patient needs, meeting quality standards, and evaluating satisfaction.
Be empathetic and responsive to patients’ needs by actively listening, asking appropriate questions, and continually looking for ways to provide assistance.
Efficiently multitask and adapt to fast-paced environments with frequently changing protocols and processes.
Effectively and positively interact with staff members throughout the company.
Promote teamwork and provide a supportive environment throughout the organization.
Demonstrate grammar, spelling, and punctuation knowledge to type patient information and take appropriate messages accurately.
Work independently and think critically using provided information.

Nice To Haves

1–3 years of experience in customer service, insurance, and/or a healthcare setting.

Responsibilities

Coordinate communication between patients, family members, medical staff, providers, and administrative staff by phone, in person, or through MyPrevea.
Obtain and confirm accurate demographic and insurance coverage information.
Route medical inquiries, complaints, and messages to appropriate parties.
Assist patients and callers with financial inquiries, including policies, insurance, payments, and other financial needs.
Collect required payments, including co-payments, outstanding balances, and payments due at the time of service.
Complete necessary account, referral, and claim edit workflows and maintenance in assigned work queues.
Schedule and confirm patient appointments.
Provide accurate daily batches and/or deposits to appropriate staff for processing.