Patient Service Representative
About The Position
ZOLL Medical Corporation’s Cardiac Management Solutions division is seeking Patient Service Representatives (PSRs) as independent contractors to train patients on the use and care of the LifeVest® wearable cardioverter defibrillator. The LifeVest is worn by patients at risk for sudden cardiac arrest and provides protection while they return to daily activities. PSRs typically visit patients in the hospital before discharge, set up the equipment, and train patients and caregivers. They follow up as needed to support patient understanding and satisfaction. Representatives may accept or decline assignments according to their schedules; most services can be scheduled around other work, including before or after work and on days off. Assignments may take place during the day, evenings, or weekends and require travel to patients’ homes and healthcare facilities. Compensation is described as competitive fee for service.
Requirements
- At least 1 year of patient care experience.
- Patient care experience must have been gained in a paid professional environment, not as a family caregiver.
- Patient care experience must be documented on the resume.
- Complete a background check.
- Florida and Ohio candidates must complete a Level 2 screening; the fee is not paid by ZOLL.
- Disclose a personal NPI number, if applicable.
- Have a valid driver’s license and car insurance and/or a valid state ID.
- Be willing to pay a $30 annual DME fee, deducted from a completed Work Order.
- Be willing to pay for additional vendor credentialing, such as RepTrax, if required geographically.
Nice To Haves
- Preferred candidate backgrounds include RN, EMT, Paramedic, EMS, Firefighter, PA, LPN, MA, Phlebotomy, RCIS, CVT, or EKG Technician. Candidates are reviewed individually.
Responsibilities
- Contact caregivers and family members to schedule services.
- Accept assignments that may include daytime, evening, and/or weekend work.
- Travel to patients’ homes and healthcare facilities to provide services.
- Train patients and, when applicable, their caregivers in the use of the LifeVest®.
- Program the LifeVest® according to the prescribing physician’s orders.
- Measure patients and determine the correct garment size.
- Review applicable paperwork with patients and obtain their signatures.
- Transmit a signed Patient Agreement and WEAR Checklist to ZOLL within 24 hours of the assignment.
- Manage device and garment inventory.
- Disclose any family relationship with a potential referral source.
Benefits
- Flexible scheduling, with the ability to accept or decline assignments.
- Competitive fee-for-service compensation.
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What This Job Offers
Education Level
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