Patient Service Representative

Patient First•Downingtown, PA

About The Position

The Patient Service Representative provides courteous, compassionate service while supporting patient registration, billing, communication, and front-office operations. The role assists patients with kiosk use and registration, verifies demographic, health, pharmacy, and insurance information, processes charges and payments, and responds to billing and insurance questions. It also supports clinical staff and center operations, manages calls and correspondence, handles documents and supplies, maintains the front-office area, and completes assigned administrative and equipment-related duties. Breaks and mealtimes may be interrupted to provide necessary patient care or maintain center operations. The representative must be willing to work at any center due to staffing issues, center emergencies, or reductions in work.

Requirements

Must be at least 18 years old.
Basic typing skills.
High school graduate or equivalent.
Excellent visual, verbal, written, and typed communication skills.
Ability to prioritize and multitask.
Ability to sit, stand, and walk for up to 7 hours at a time.
Ability to lift up to 25 pounds.
Willingness to work at any center due to a staffing issue, center emergency, or reduction of work.

Nice To Haves

Minimum one year of clerical experience preferred.

Responsibilities

Assist patients with the kiosk before registration.
Escort patients requiring emergency assistance directly to the treatment area for registration and evaluation.
Respond respectfully and promptly to requests from physicians and nurses.
Communicate Patient First billing policies, including insurable and non-insurable charges, as needed.
Register patients accurately and promptly while providing excellent customer service, compassion, and kindness.
Verify patient demographic, health, pharmacy, and insurance information.
Answer billing and insurance questions, provide itemized billing statements as requested, and refer questions to appropriate parties as needed.
Collect payments and issue receipts for visits, diagnostic studies, and supplies as prompted by the electronic medical record system.
Discharge patients and process incurred charges.
Complete cash-management duties, including counting and accounting for collected money at the end of the shift.
Receive, send, and distribute correspondence as directed.
File and scan medical documents and office forms as directed.
Complete assigned checklists and Policy Manager tasks during the assigned shift.
Answer incoming calls and distribute messages promptly.
Assist with other assignments as directed.
Use the electronic medical record system efficiently.
Receive, move, and stock ordered supplies.
Clean the front-office work area and perform other maintenance assignments as directed.
Verify that daily reports are run at the end of the day.
Attend staff meetings as directed.
Remain available to assist as needed, including when breaks or mealtimes are interrupted for patient care or center operations.
Operate, use, and maintain medical and office equipment as trained.
Participate in maintenance assignments when necessary and as directed.
Provide positive, warm, and friendly service in all interactions.
Complete other duties as directed.