Patient Service Representative

BJC HealthCare • Cuba, MO

9d • Onsite

About The Position

The Patient Services Representative is the initial point of contact for front-office activity at a physician office and helps direct patient flow. The role performs patient check-ins and appointment scheduling, maintains patient financial records, and may serve as a switchboard operator as needed. This is a full-time, 40-hour-per-week outpatient position at the Cuba clinic in Cuba, Missouri, with a day shift schedule and work every seventh weekend. The position is benefit eligible.

Missouri Baptist Sullivan Hospital is a designated critical access hospital serving residents in Crawford, Franklin, and Washington counties. Its Cuba clinic provides family and internal medicine services and minor office surgeries. The hospital also operates rural health clinics and offers a range of other services, including emergency care, childbirth, critical care, surgery, cardiac rehabilitation, cancer care, therapy and rehabilitation, and wound care.

The position requires a high school diploma or GED and 2–5 years of experience. Medical office experience is preferred.

Requirements

• High school diploma or GED.
• 2–5 years of experience.
• Medical office experience is preferred.

Nice To Haves

• Medical office experience.

Responsibilities

• Handle telephone calls from patients and staff, forwarding calls that require triage.
• Perform receptionist duties with attention to detail and professionalism.
• Verify health insurance payment information and educate patients on applicable regulations; collect payments and record data.
• Enter service charges, including assigning diagnostic codes and entering physician- and clinic-related charges.
• Coordinate information with the Central Billing Office to ensure charges are captured and properly collected.
• Perform patient check-ins and appointment scheduling.
• Maintain patient financial records.
• Serve as a switchboard operator as needed.
• Help direct patient flow at the physician office.

Benefits

• Comprehensive medical, dental, vision, and life insurance, and legal services, available the first day of the month after hire.
• Disability insurance paid for by BJC.
• Annual 4% BJC Automatic Retirement Contribution.
• 401(k) plan with BJC match.
• Tuition assistance available on the first day.
• BJC Institute for Learning and Development.
• Health Care and Dependent Care Flexible Spending Accounts.
• Paid Time Off combining vacation, sick days, holidays, and personal time.
• Adoption assistance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED