Patient Service Representative

RadNet • Columbia, MD

7h

About The Position

As a Patient Service Representative, you will join a dedicated team focused on delivering quality, value, and access in healthcare and supporting the best clinical outcomes. The role provides patient-facing service in a radiology setting, including registration, appointment coordination, payment collection, and communication with patients and clinical staff. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m.

Requirements

• High school diploma or GED.
• Intermediate to advanced computer skills.
• Strong multitasking and communication skills.
• Experience providing exceptional customer service.
• Demonstrated effective, professional communication and interpersonal skills, with respect for patients, guests, and colleagues.
• Ability to prioritize work in a structured way and thrive in a fast-paced environment.
• Ability to remain professional and exercise sound judgment in all situations.

Nice To Haves

• Knowledge of medical terminology.
• Recent medical or radiology office experience.

Responsibilities

• Greet and register patients in a friendly, service-oriented manner.
• Obtain or verify insurance and patient information, collect signatures, and ensure required documentation is accurate and complete.
• Collect and log co-pays and fees.
• Answer and transfer incoming phone calls.
• Schedule, reschedule, or cancel appointments for new and current patients; confirm appointments and notify staff of changes when necessary.
• Orient patients to preparation and safety protocols and provide directions to facilities when needed.
• Coordinate with back-office staff to support timely and effective patient care.
• Safeguard patient property and Patient Health Information.
• Safeguard on-site medications according to company policies, procedures, and legal requirements.
• Respect company property, including cash and patient financial information on-site or on patient portals.
• Maintain professional behavior and respond to the needs of patients and coworkers.
• Respect patient boundaries and cultural sensitivities during interactions.
• Interact diplomatically and sympathetically with patients, their families, and the public in a clinical setting.
• Establish, nurture, and maintain cooperative working relationships.

Benefits

• Comprehensive medical, dental, and vision coverage.
• Health Savings Accounts with employer funding.
• Wellness dollars.
• 401(k) employer match.
• Free services at any of the company's imaging centers for the employee and immediate family.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED