Patient Service Representative 3- Physical Rehab

Marshall Medical Center • Placerville, CA

6d

About The Position

Patient Representative 3 provides administrative support for patients and clinicians in the outpatient clinic under the supervision of the Practice Director/Supervisor. The role includes scheduling appointments, handling patient registration, addressing billing inquiries, and providing MyChart support. It requires strong customer service and communication to support efficient patient care and coordination with healthcare providers. The position may also involve training new staff and assisting in other departments as needed.

Requirements

• High school diploma or equivalent.
• At least two years of healthcare experience; vision, dental, and veterinary experience are accepted.
• At least two years of customer service experience.
• Exceptional communication and customer service skills.
• Strong organizational skills and the ability to prioritize and manage a high volume of telephone calls, with strong follow-through.
• Ability to take initiative, learn quickly and actively, and participate as part of an administrative team.
• Computer proficiency with MS Office Suite, including Word and Excel, and Google applications, as well as the ability to learn new programs with ease.
• Ability to establish and maintain effective working relationships with staff at all levels, volunteers, and the general public.
• Excellent interpersonal skills and comfort interacting with people in all stages of health and healing.
• Ability to regularly verify and process insurance eligibility and obtain authorization requests, including verifying personal credentials with external partners.

Nice To Haves

• Two years of customer service experience preferably within a healthcare environment.
• Three years of experience in automated scheduling in a physician's office.
• Experience in a multi-provider medical office.
• Experience working with patients and providers using Epic (electronic health record).

Responsibilities

• Schedule appointments.
• Handle patient registration.
• Address billing inquiries.
• Provide MyChart support.
• Coordinate with healthcare providers to support efficient patient care.
• Train new staff as needed.
• Assist in other departments as needed.
• Verify and process insurance eligibility and obtain authorization requests.
• Maintain patient, clinic, provider, and RN confidentiality and comply with HIPAA regulations.

What This Job Offers

• Career Level: Mid Level
• Education Level: High school or GED