Patient Service Representative II, Psych Rehab

Cedars-Sinai Medical Center•Los Angeles, CA

About The Position

The Patient Service Representative II (PSR II) provides clerical and administrative support in licensed clinics at Cedars-Sinai Medical Center while coordinating a high volume of patient activity and complex scheduling. The role is cross-trained to support multiple providers and serves as a resource. It helps maintain high standards of patient service and care by supporting patient flow, clinic operations, and communication between patients and the clinical team. The PSR II independently manages check-in and check-out, including payment collection and reconciliation; schedules appointments and coordinates procedures, testing, referrals, and authorizations; and maintains accurate demographic and insurance information in the CS-Link system. The position also supports provider schedules, patient correspondence, records retrieval, telephone service, and department workflows while following clinical protocols, infection-prevention standards, regulatory requirements, and confidentiality guidelines.

Requirements

High School Diploma or GED.
At least 2 years of experience working with insurance companies and obtaining authorizations.

Responsibilities

Provide clerical and administrative support while coordinating high-volume patient activity and complex scheduling in licensed clinics.
Cross-train to cover multiple providers and serve as a resource.
Independently manage patient check-in and check-out procedures, including payment collection and reconciliation.
Maintain accurate patient demographic and insurance information in the CS-Link system.
Schedule and coordinate patient appointments to support smooth patient flow.
Maintain knowledge of scheduling protocols, guidelines, and standard operating procedures.
Handle special scheduling requests and multi-coordination scheduling, including sequencing visits and coordinating tests such as echocardiograms, EKGs, Zio monitoring, and labs.
Coordinate procedures and testing with other departments and ancillary services; monitor daily schedules and identify no-shows for rescheduling.
Analyze healthcare insurance benefits to assess patients’ out-of-pocket expenses and authorization requirements.
Manage providers’ master schedules, including schedule changes and patient/provider correspondence.
Coordinate patient referrals and authorizations in accordance with healthcare regulatory standards and Cedars-Sinai best practices.
Participate in departmental huddles and staff meetings and occasionally lead discussions or presentations.
Manage department-specific data and workflows using lean methodology.
Promote and follow infection-prevention standards and department policies and procedures.
Retrieve and obtain records as required by clinical protocol.
Follow CSMC and HIPAA confidentiality guidelines.
Manage clinic patient flow and guide patients to other departments for work-up as needed.
Serve as a liaison between patients and the clinical team.
Perform courier services within the medical center vicinity, such as picking up or dropping off supplies.
Answer telephones using a consistent greeting, take complete and accurate messages, and triage and relay messages to the appropriate party; may use an automated call distribution system.