Patient Service Representative - Outpatient Rehab
About The Position
The Patient Service Representative (PSR) is the first connection between Intermountain and patients. The role embodies Intermountain values and builds collaborative relationships with patients and fellow caregivers to support high patient and customer satisfaction. The PSR provides a superior customer experience by identifying and resolving patient needs related to intake and care, including greeting patients, checking them in and out, and verifying information supplied by patients. This is a full-time, benefits-eligible position scheduled for 40 hours per week at Logan Regional Hospital Outpatient Rehabilitation. Clinic hours are Monday through Friday, 7 a.m. to 6 p.m. The hourly range is $18.31–$23.80, with the actual rate dependent on experience.
Requirements
- At least six months of customer service experience involving customer interactions.
- Demonstrated basic computer skills, including word processing and data entry.
- Professional manner and strong interpersonal and communication skills.
- Ability to work collaboratively with patients and fellow caregivers to deliver high customer and patient satisfaction.
- Ability to protect patient, member, and caregiver privacy, confidentiality, and Protected Health Information (PHI).
Nice To Haves
- One year of customer service experience involving in-person and telephone interactions.
- Billing and collections experience.
- Computer literacy with electronic medical record (EMR) systems and other relevant software.
- High school diploma or GED.
- Multilingual ability.
Responsibilities
- Provide courteous, professional connections with patients by phone, in person, and through secure messaging; identify and resolve patient intake and care needs.
- Document phone calls accurately and completely in the electronic medical record (EMR).
- Schedule appointments for visits, procedures, diagnostic tests, referrals, and consultations.
- Register patients by confirming, entering, and updating required patient and guarantor demographic information; follow patient-identification procedures.
- Obtain copies of insurance cards and identification and collect signatures on required forms.
- Verify information on appropriate accounts to determine insurance coordination of benefits and, when applicable, pre-certification or prior authorization.
- Help patients complete forms needed for regulatory and billing requirements before clinical care; scan paperwork and educate patients about financial assistance.
- Proactively request payments for current and past medical services and process payments according to applicable procedures.
- Stay current on role responsibilities and updates by reviewing relevant communications and dashboards, attending clinic or service-line meetings, and reviewing emails each shift.
Benefits
- Benefits-eligible position with a benefits package described as supporting caregivers’ well-being across living healthy, happy, secure, connected, and engaged.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
