Patient Care Representative - Center for Outpatient Rehab
About The Position
The Patient Care Representative serves as the primary point of contact for patients in the Outpatient Rehabilitation Clinic and supports efficient, patient-centered clinical operations. The role handles appointment scheduling, patient registration, electronic medical record maintenance, billing and collections support, and front-desk financial transactions while following HIPAA requirements and institutional policies. Working with clinical providers, students, and the Office Coordinator, the representative supports smooth patient flow, accurate documentation, and high-quality service for a diverse patient population in a fast-paced healthcare environment. The position requires a high school diploma or GED and either two years of medical office experience or at least one year of post-high-school course-level work plus one year of medical office experience.
Requirements
- High school diploma or GED.
- Two years of medical office experience, or at least one year of post-high-school course-level work and one year of medical office experience.
- Knowledge of electronic health and electronic practice management systems.
- Knowledge of Medicare, Medicaid, and commercial insurance.
- Ability to use electronic records and practice management systems and learn related software.
- Ability to process data entry accurately and use business English in written and verbal communication.
- Ability to adjust to changes in protocols, procedures, and workflows.
- Ability to work as a team member in a patient-centered healthcare setting and with a diverse population, treating patients and coworkers with dignity and respect.
- Ability to work in a fast-paced environment with frequent interruptions.
- Ability to use proper telephone etiquette and follow policies, procedures, and instructions.
Responsibilities
- Schedule appointments and register patients.
- Maintain electronic medical records.
- Support billing and collections.
- Handle front-desk financial transactions.
- Follow HIPAA requirements and institutional policies.
- Work with clinical providers, students, and the Office Coordinator to support patient flow, accurate documentation, and service delivery.
- Process office supply orders.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
