Patient Service Representative for Rehab Neuro Clinic

Intermountain Health•Intermountain Health Logan Regional Hospital, OH

3d•$18 - $24•Onsite

About The Position

The Patient Service Representative (PSR) is the first point of connection between Intermountain and patients. The role embodies Intermountain values and builds collaborative relationships with patients and fellow caregivers to support a high level of customer and patient satisfaction. The PSR delivers a superior customer experience by identifying and resolving needs related to patient intake and care, including greeting and checking patients in and out and verifying information supplied by patients. This full-time role is based at the Logan Regional Hospital Neuro Rehabilitation Clinic and is scheduled for 40 hours per week. Clinic hours are Monday through Friday, 7 a.m. to 6 p.m. The position pays $18.31 to $23.80 per hour, with the actual rate dependent on experience. The position includes benefits eligibility; the posting refers applicants to Intermountain's comprehensive benefits package but does not list specific benefits.

Requirements

At least six months of customer service experience involving interaction with customers.
Basic computer skills, including word processing and data entry.
Professional manner and strong interpersonal and communication skills.
Ability to work collaboratively with patients and fellow caregivers to support high customer and patient satisfaction.
Ability to protect patient, member, and caregiver privacy, confidentiality, and Protected Health Information (PHI).

Nice To Haves

One year of customer service experience involving in-person and telephone interactions.
Billing and collections experience.
Computer literacy using electronic medical record (EMR) systems and other relevant software.
High school diploma or GED.
Multilingual ability.

Responsibilities

Provide courteous, professional service to patients by phone, in person, and through secure messaging; identify and resolve needs related to patient intake and care.
Document phone calls accurately and completely in the electronic medical record (EMR).
Schedule appointments for visits, procedures, diagnostic tests, referrals, and consultations.
Register patients by confirming, entering, and updating required demographic information for patients and guarantors, and follow patient-identification procedures.
Obtain copies of insurance cards and identification, and collect signatures on required forms.
Verify information on appropriate accounts to determine insurance coordination of benefits and, as needed, pre-certification or prior authorization.
Help patients complete forms required for regulatory and billing purposes before clinical care; scan paperwork and educate patients about financial assistance.
Proactively request payments for current and past medical services and receive and process payments according to applicable procedures.
Stay current on role responsibilities and updates, including reviewing communications and dashboards, work queues, and attending clinic or service-line meetings.